Regional Sales Support Specialist — Order & Liaison

Aston Carter; Wisconsin; On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability benefits

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

Aston Carter is seeking a Customer Sales Support Specialist to act as the primary sales support partner for a U.S. region, liaising between customers, distributors, field sales teams, and internal partners to manage inquiries and end-to-end order lifecycle.

The role emphasizes high organization, customer focus, and cross-functional collaboration to deliver exceptional service. This is a fully onsite contract role based in Menomonee Falls, WI, with a pay rate of $35/hr.

Qualifications

• Experience in sales support, customer service, inside sales, or order management.
• Demonstrated experience in customer-facing roles handling inquiries, order issues, and service requests.
• Strong technical aptitude with Oracle ERP systems.

Responsibilities

• Manage and resolve complex order-related issues, including pricing discrepancies, shipment delays, returns, credits, and delivery challenges.
• Serve as a key liaison between customers, distributors, field sales teams, and internal business partners to support customer accounts and drive service excellence.
• Partner closely with field sales representatives to understand customer needs and provide timely, accurate sales support.
• Coordinate with Supply Chain, Operations, Logistics, Product Management, and Finance teams to ensure timely order fulfillment and effective issue resolution.
• Process customer orders accurately and monitor their progress throughout the order lifecycle while maintaining data accuracy across business systems.
• Investigate and troubleshoot customer concerns, providing proactive communication, status updates, and timely follow-up until resolution.
• Utilize ERP and CRM systems, including Oracle and Salesforce, to track orders, document customer interactions, and monitor service metrics.
• Leverage Microsoft Excel and other Microsoft Office tools to analyze data, maintain reports, and support decision-making related to customer orders and service.
• Identify and recommend process improvement opportunities that enhance customer satisfaction and operational efficiency.
• Maintain a high level of professionalism while managing multiple priorities in a fast-paced environment.
• Collaborate effectively with cross-functional stakeholders to ensure a consistent and positive customer experience.

Skills

Sales support

Customer service

Inside sales

Order management

Oracle ERP

Salesforce

SAP

Microsoft Excel

Microsoft Office

Data entry

Cross-functional collaboration

Communication

Tools

Oracle ERP

Salesforce

SAP

Job description

Aston Carter is seeking a Customer Sales Support Specialist to act as the primary sales support partner for a U.S. region, liaising between customers, distributors, field sales teams, and internal partners to manage inquiries and end-to-end order lifecycle.

The role emphasizes high organization, customer focus, and cross-functional collaboration to deliver exceptional service. This is a fully onsite contract role based in Menomonee Falls, WI, with a pay rate of $35/hr.