High-Volume Order & Customer Care Specialist

Talentify; Lenexa (KS); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Disability insurance

HSA

Paid time off

Job summary

Aston Carter is seeking a Customer Service & Order Support Specialist to join our fast-paced customer operations team in Lenexa, KS. You will handle high volumes of calls and emails, process orders, and provide timely status updates to ensure smooth fulfillment.

The role emphasizes data accuracy, cross-functional collaboration, and a commitment to exceptional service to support business goals. Onsite position with competitive hourly pay and benefits."

Qualifications

• Order processing and data entry experience.
• Strong customer service and communication skills.
• Experience handling customer inquiries in a fast-paced environment.

Responsibilities

• Handle a high volume of inbound calls and emails professionally and promptly.
• Assist customers with order inquiries, shipment updates, and account questions.
• Accurately enter and process customer orders while maintaining data integrity.
• Investigate and resolve customer concerns with internal teams (operations, logistics, procurement, sales).
• Build and maintain strong customer relationships through proactive communication.

Skills

Order processing

Customer service

Inquiries handling

MS Office

Order management systems

Multitasking

Education

High school diploma or equivalent

Tools

ERP

CRM

Job description

Aston Carter is seeking a Customer Service & Order Support Specialist to join our fast-paced customer operations team in Lenexa, KS. You will handle high volumes of calls and emails, process orders, and provide timely status updates to ensure smooth fulfillment.

The role emphasizes data accuracy, cross-functional collaboration, and a commitment to exceptional service to support business goals. Onsite position with competitive hourly pay and benefits."