Onsite Order & Returns Specialist

Talentify; Crystal Lake (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off (PTO)

Job summary

Aston Carter is seeking an Order Management Specialist to support customers, manage order-related inquiries, and ensure efficient handling of orders, returns, and service requests. This onsite role emphasizes cross-functional collaboration with Engineering, Manufacturing, and Quality Assurance to resolve issues and maintain high levels of customer satisfaction.

The position requires 2+ years in order management or related fields, ERP proficiency, and strong organizational skills.

Qualifications

• 2+ years of recent experience in order management, customer service, administrative support, product support, or a related field.
• Experience working within a manufacturing environment.
• Experience using ERP systems.
• Proficiency in Microsoft Outlook and Excel.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Manage customer inquiries related to orders, product quality concerns, returns, and service requests.
• Track customer cases from initiation through final resolution.
• Coordinate product returns, exchanges, and credit requests.
• Enter, update, and maintain accurate information within ERP and internal systems.
• Review and process documentation related to customer requests and order activity.
• Partner with Engineering, Manufacturing, and Quality Assurance teams to resolve customer concerns.
• Monitor open cases and ensure timely communication with customers and internal stakeholders.
• Generate reports, maintain records, and provide administrative support as needed.
• Ensure all orders, documentation, and customer records are complete, accurate, and up to date.

Skills

Order management

ERP systems

Microsoft Outlook

Microsoft Excel

Organization

Communication

Problem solving

Time management

Tools

ERP systems

Job description

Aston Carter is seeking an Order Management Specialist to support customers, manage order-related inquiries, and ensure efficient handling of orders, returns, and service requests. This onsite role emphasizes cross-functional collaboration with Engineering, Manufacturing, and Quality Assurance to resolve issues and maintain high levels of customer satisfaction.

The position requires 2+ years in order management or related fields, ERP proficiency, and strong organizational skills.