Life Sciences Order Support Specialist

Talentify; San Diego (CA); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability benefits

Transit benefits

Employee Assistance Program

Paid time off

Job summary

Aston Carter is hiring a Customer Service Representative for a high-volume order administration and support role in San Diego, CA. You will enter and track orders, respond to inquiries by phone and email, and support a large onboarding cohort as part of a new system implementation.

The position emphasizes accuracy, confidentiality, and collaboration within a fast-paced team environment on onsite grounds.

Qualifications

• Experience in customer service or order administration.
• Experience processing a high volume of daily orders into an order management system.
• Ability to manage the full order lifecycle from receipt to fulfillment.
• Proficient handling of inquiries via phone and email simultaneously.
• Strong communication, patience, and professional phone etiquette.

Responsibilities

• Process a high volume of daily customer orders into an order management system.
• Manage the full order lifecycle from receipt through fulfillment.
• Identify issues and resolve discrepancies to minimize impact on fulfillment.
• Handle customer inquiries via phone and email with high service quality.
• Maintain confidentiality of customer and order data in all interactions.

Skills

Customer service

Order administration

Data entry

Phone & email support

Attention to detail

Confidentiality

Team collaboration

High school diploma

Education

High school diploma or equivalent

Tools

Order management system

Database management

Job description

Aston Carter is hiring a Customer Service Representative for a high-volume order administration and support role in San Diego, CA. You will enter and track orders, respond to inquiries by phone and email, and support a large onboarding cohort as part of a new system implementation.

The position emphasizes accuracy, confidentiality, and collaboration within a fast-paced team environment on onsite grounds.