Regional Registration Lead - Healthcare Access

Lehigh Valley Health Network, Inc.; Pennsylvania; On-site; USD 42,000 - 66,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Lead Registration Representative to coordinate daily registration operations across the East Region. You will support front-line staff and ensure accurate patient data and timely access at multiple locations.

The role emphasizes education, adherence to standard work, and collaboration with clinical leaders. Strong organizational and communication skills, plus MS Office proficiency, are essential for success.

Qualifications

• Associate degree or higher in healthcare or related field; four years in customer service/workflow oversight.
• Three years of experience in healthcare, customer service, or education environments overseeing workflows.
• Ability to multi-task, adapt to change, and communicate effectively with diverse teams.
• Proficient in MS Office and able to travel to multiple locations.

Responsibilities

• Oversees registration performance standards and identifies areas for improvement.
• Acts as primary resource for registration, regulatory and department requirements.
• Responsible for orientation and ongoing training within assigned areas.
• Manages daily staffing across multiple locations within the region.
• Develops and updates registration standard work and educates the team on updates.
• Coordinates schedules and ensures timely patient access and excellent experiences.

Skills

Customer service

Time management

Communication skills

Multi-tasking

Adaptability

Education

Associate’s Degree in healthcare or related field

High School Diploma/GED

Tools

Microsoft Office

Job description

Lehigh Valley Health Network, Inc. is seeking a Lead Registration Representative to coordinate daily registration operations across the East Region. You will support front-line staff and ensure accurate patient data and timely access at multiple locations.

The role emphasizes education, adherence to standard work, and collaboration with clinical leaders. Strong organizational and communication skills, plus MS Office proficiency, are essential for success.