Registration Operations Lead

Lehigh Valley Hospital; Bethlehem (Northampton County); On-site; USD 42,000 - 54,000; Full time

Job summary

Lehigh Valley Health Network is seeking an experienced registration administrator to coordinate and perform administrative functions across regional locations. You will support front line colleagues with education and standard work, ensuring regulatory compliance and timely patient access in a busy emergency department setting.

You will manage daily staffing across locations, implement updates to standard work, and train new colleagues to maintain quality and efficiency while adapting to

Qualifications

• Associate's Degree in healthcare or related field or High School Diploma/GED with 3 years' experience overseeing work processes.
• 3 years experience in healthcare, customer service, or educational environment overseeing work processes.
• Ability to multi-task and handle interruptions with ease.
• Ability to adapt to constant change within an emergency room setting and utilize critical thinking skills.
• Proficient in Microsoft Office, technology, and software applications.
• Ability to travel to multiple locations.
• Ability to schedule a large group of colleagues for multiple shifts at many locations.
• Must be skilled in time management, organization, priority setting, self-directed and remain calm and resilient in a noisy, high-stress environment.
• Ability to communicate effectively (verbally and written) with diverse patients, families, colleagues and all levels of leadership.
• DL - Driver's License_PA - State of Pennsylvania

Responsibilities

• Oversees registration performance standards such as work queue productivity, regulatory requirements, registration standard work and identifies areas for improvement.
• Acts as a primary resource for registration, registration regulatory and department requirements, performance measures, insurance and other registration-related activities.
• Responsible for orientation, ongoing training and education within assigned registration areas to ensure quality, accuracy, and proper completion of registration requirements.
• Responsible for daily staffing at multiple location within assigned region and performs registration functions as needed.
• Develops and implements registration standard work and educates team on updates and new initiatives.
• Develops department-specific orientation training schedules and orientation record for new colleagues and ensures timely completion.
• Reviews and updates assigned work queues daily.
• Collaborates with clinical leaders to ensure timely patient access and other department colleagues to ensure exceptional experiences for our patients and colleagues.

Skills

Multi-tasking

Adaptability

Communication skills

Time management

Customer service

Critical thinking

Education

Associate's Degree in healthcare or related field

High School Diploma/GED with 3 years' experience

Tools

Microsoft Office

Registration software

Job description

Lehigh Valley Health Network is seeking an experienced registration administrator to coordinate and perform administrative functions across regional locations. You will support front line colleagues with education and standard work, ensuring regulatory compliance and timely patient access in a busy emergency department setting.

You will manage daily staffing across locations, implement updates to standard work, and train new colleagues to maintain quality and efficiency while adapting to