ER Registration Lead – Night Shift & Training

1004 Lehigh Valley Hospital; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Registration Coordinator to coordinate administrative functions at regional locations and support front line colleagues. You will develop and provide education, identify gaps in standard work, and implement improvements in registration processes.

This role works in the emergency department to ensure accurate registration and timely patient access. The position emphasizes collaboration with clinical leaders, regulatory compliance, and ongoing staff

Qualifications

• Associate's degree in healthcare or related field or high school diploma with experience overseeing work processes.
• Three years' experience in healthcare, customer service, or educational environment overseeing work processes.
• Ability to multi-task and adapt to change in a high-stress environment.
• Proficient with Microsoft Office and healthcare software applications.
• Ability to travel to multiple locations and schedule large groups for shifts.

Responsibilities

• Oversees registration performance standards including work queue productivity and regulatory requirements.
• Serves as a primary resource for registration and department requirements, performance metrics, and insurance activities.
• Leads orientation, training and education within assigned registration areas to ensure quality and accuracy.
• Manages daily staffing at multiple locations within the region and performs registration functions as needed.
• Develops and implements registration standard work and educates the team on updates.
• Creates orientation schedules and records for new colleagues and ensures timely completion.
• Collaborates with clinical leaders to ensure timely patient access and exceptional experiences.

Skills

Communication

Customer service

Time management

Organization

Critical thinking

Adaptability

MS Office

Education

Associate's Degree in healthcare or related field

High School Diploma/GED with 3 years experience

Bachelor's Degree (preferred)

Tools

Microsoft Office

Job description

Lehigh Valley Health Network is seeking a Registration Coordinator to coordinate administrative functions at regional locations and support front line colleagues. You will develop and provide education, identify gaps in standard work, and implement improvements in registration processes.

This role works in the emergency department to ensure accurate registration and timely patient access. The position emphasizes collaboration with clinical leaders, regulatory compliance, and ongoing staff