Lead Registration Representative

1004 Lehigh Valley Hospital; Walnutport (Northampton County); On-site; USD 21,000 - 36,000; Full time

Job summary

Lehigh Valley Health Network is seeking an Administrative Registration Coordinator to coordinate daily operations at regional registration locations, supporting front line colleagues, and ensuring compliance with registration requirements. The role supports education and standard work initiatives across multiple sites in the Walnutport region.

The incumbent will monitor performance, assist with staffing, and collaborate with clinical leaders to ensure timely patient access and exceptional

Qualifications

• Associate’s Degree or higher in healthcare or related field or equivalent experience.
• 3 years in healthcare, customer service, or education with process oversight experience.
• Ability to multi-task and handle interruptions with ease.
• Ability to adapt to constant change within a healthcare setting.

Responsibilities

• Oversees registration performance standards and identifies areas for improvement.
• Acts as a primary resource for registration and department requirements.
• Responsible for orientation, training and education within assigned regions.
• Manages daily staffing across multiple locations and performs registration functions as needed.
• Develops and implements standard work and educates the team on updates and new initiatives.
• Coordinates department orientation and ensures timely completion of training.

Skills

Multitask

Time management

Communication

Adaptability

Organization

Self-directed

Education

Associate’s Degree in healthcare or related field

Bachelor’s Degree in healthcare or related field

Tools

Microsoft Office

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Coordinates and performs administrative functions associated with daily operations at assigned regional registration locations and acts as a resource to front line colleagues. Develops and provides education and support to front line colleagues. Identifies gaps in standard work and creates and implements standard work. Functions as the primary resource for registration, registration regulatory and departmental requirements, performance measures, insurance and other registration-related activities. Creates and monitors assigned team's schedules daily to ensure adequate coverage.

Job Duties

Oversees registration performance standards such as work queue productivity, regulatory requirements, registration standard work and identifies areas for improvement. Acts as a primary resource for registration, registration regulatory and department requirements, performance measures, insurance and other registration-related activities. Responsible for orientation, ongoing training and education within assigned registration areas to ensure quality, accuracy, and proper completion of registration requirements. Responsible for daily staffing at multiple location within assigned region and performs registration functions as needed. Develops and implements registration standard work and educates team on updates and new initiatives. Develops department-specific orientation training schedules and orientation record for new colleagues and ensures timely completion. Reviews and updates assigned work queues daily. Collaborates with clinical leaders to ensure timely patient access and other department colleagues to ensure exceptional experiences for our patients and colleagues.

Minimum Qualifications

• Associate’s Degree in healthcare or related field or High School Diploma/GED and four years' prior experience in a customer service or other role overseeing work processes.
• 3 years experience in healthcare, customer service, or educational environment overseeing work processes.
• Ability to multi-task and handle interruptions with ease.
• Ability to adapt to constant change within a healthcare setting.
• Proficient in Microsoft Office, technology, and software applications.
• Ability to travel to multiple locations.
• Ability to schedule a large group of colleagues for multiple shifts at many locations.
• Must be skilled in time management, organization, priority setting and be self-directed.
• Ability to communicate effective (verbally and written) with patients, families, colleagues and all levels of leadership.
• DL - Driver's License_PA - State of Pennsylvania

Preferred Qualifications

• Bachelor’s Degree in healthcare or related field.
• Ability to understand medical terminology.

Physical Demands

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUY

Work Shift: Day Shift
Address: 421 S Best Ave
Primary Location: Rehabilitation Services- Walnutport
Position Type: Onsite
Union: Not Applicable
Work Schedule: M-F 0830-1700
Department: 1004-06052 Outpt Reg East Region - Muhl

Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.