Referral Coordination Specialist – Healthcare & Hospice

Well Care Home Health of the Triangle, Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Well Care Health is seeking a Referral Coordination Specialist to monitor incoming referrals, validate required documentation, and perform timely disposition decisions within 15 minutes. You will manage SOC/ROC packets, coordinate handoffs via Mosai, and track all referral activities to ensure complete, compliant records across both home health and hospice referrals.

The role requires strong computer skills, experience with referral portals, and adherence to HIPAA and Well Care policies.

Qualifications

• High School Diploma or equivalent; secondary education preferred.
• Two years of computer experience, preferably in healthcare.
• Experience in customer service, physician relations, referral intake, portal management, or medical insurance verification preferred.

Responsibilities

• Monitors assigned referral portals and reviews incoming referrals for the designated branch or region.
• Applies standardized criteria to accept, decline, or eliminate referrals within 15 minutes of receipt.
• Retrieves, reviews, and validates SOC and ROC referral packets with required demographics, insurance, physician, orders, and documentation.
• Completes referral handoffs through the Mosai platform and designated channels.
• Tracks referral disposition, missing documentation, escalations, and outstanding requirements through completion.

Skills

Customer service

Referral intake

Portal management

Insurance verification

Microsoft Office

Communication

Education

High School Diploma

Tools

EMR systems

Microsoft Teams

Referral portals

Job description

Well Care Health is seeking a Referral Coordination Specialist to monitor incoming referrals, validate required documentation, and perform timely disposition decisions within 15 minutes. You will manage SOC/ROC packets, coordinate handoffs via Mosai, and track all referral activities to ensure complete, compliant records across both home health and hospice referrals.

The role requires strong computer skills, experience with referral portals, and adherence to HIPAA and Well Care policies.