Regional Product Support Engineer — Remote & Onsite Hybrid

Lam Research; Hillsboro (OR); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible working model

Supportive work environment

Job summary

Lam Research in Hillsboro, Oregon, is seeking a Regional Product Support Engineer. This role is essential in providing technical support for our customers and ensuring the performance of complex electro-mechanical systems. Candidates must have a PhD or relevant degree with significant experience. Responsibilities include assisting technicians, troubleshooting issues, and mentoring engineers. Lam offers flexible hybrid working options and a comprehensive benefits package. Join us to make a meaningful impact in supporting customer success.

Qualifications

• PhD, MS, or BS in relevant field with varying years of experience required.
• Ability to understand and work from electrical and mechanical schematics.
• Experience with customer/user support in a technical environment.

Responsibilities

• Support customers with technical issues related to complex systems.
• Act as a technical mentor for engineers and conduct training sessions.
• Coordinate multiple technical tasks and provide quality escalation support.

Skills

Technical troubleshooting

Customer service

Root-cause analysis

Communication

Education

PhD with 3+ years of relevant work experience or MS or Engineering degree with 6+ years of work experience or BS with 8+ years of work experience

Tools

Data analysis tools

Word processing software

Spreadsheet software

Presentation software

Job description

Lam Research in Hillsboro, Oregon, is seeking a Regional Product Support Engineer. This role is essential in providing technical support for our customers and ensuring the performance of complex electro-mechanical systems. Candidates must have a PhD or relevant degree with significant experience. Responsibilities include assisting technicians, troubleshooting issues, and mentoring engineers. Lam offers flexible hybrid working options and a comprehensive benefits package. Join us to make a meaningful impact in supporting customer success.