Regional Product Support Engineer — Hybrid Remote Tech Support

LAM RESEARCH Corporation; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible work location models

Job summary

LAM RESEARCH Corporation in Austin, Texas, seeks a Regional Product Support Engineer to provide technical support for complex electro-mechanical systems. This role involves diagnosing and troubleshooting issues while enhancing customer relationships.

The ideal candidate holds a PhD with 3+ years of experience or equivalent qualifications. You’ll work collaboratively with field engineers and attend to customer needs while adhering to safety protocols. Join us in a hybrid work model, balancing on-site collaboration with remote flexibility.

Qualifications

• PhD with 3+ years of relevant work experience.
• Experience troubleshooting complex electro-mechanical systems.
• Ability to provide remote and on-site escalation support.

Responsibilities

• Provide technical support for field engineers.
• Develop customer confidence through credible recommendations.
• Participate in worldwide technical community and share knowledge.

Skills

Technical troubleshooting

Customer relationship management

Data analysis

Electrical and mechanical schematics

Education

PhD in relevant field

MS or Engineering degree with 6+ years

BS with 8+ years

Tools

Data analysis tools

Word processing software

Spreadsheet software

Presentation software

Job description

LAM RESEARCH Corporation in Austin, Texas, seeks a Regional Product Support Engineer to provide technical support for complex electro-mechanical systems. This role involves diagnosing and troubleshooting issues while enhancing customer relationships.

The ideal candidate holds a PhD with 3+ years of experience or equivalent qualifications. You’ll work collaboratively with field engineers and attend to customer needs while adhering to safety protocols. Join us in a hybrid work model, balancing on-site collaboration with remote flexibility.