Regional Ops Leader - Store Excellence & Change

Burlington Coat Factory of TX, LP; San Antonio (TX); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and 401(k)

Job summary

Burlington Stores, Inc. is seeking a Regional Manager of Field Operations to lead national store process improvements, implement new programs, and ensure operational excellence across regions.

You will partner with Regional VPs and District Managers to drive efficiency from receiving to the customer experience. You will train leaders, diagnose gaps, and rollout changes with hands-on support, coaching, and accountability to achieve KPIs across 100+ stores.

Qualifications

• BA/MS in operations, business, engineering, finance or related field.
• 10 years of experience in retail.
• 5 years of experience in store operations and/or field with increasing responsibility in a multi-site environment.
• Demonstrated proficiency in developing and launching operational initiatives.
• Demonstrated ability to achieve results through influence and coaching.
• Experience in leading change management programs at a 100+ store scale.

Responsibilities

• Train and coach Regional VPs and District Managers on store processes and provide ongoing support on best practices.
• Identify under-performing stores and districts, diagnose issues, address gaps, and follow up to resolve.
• Roll out programs and introduce new processes to Field and Stores with feet on the ground for managing change.
• Lead in-store execution of new process and tests, diagnose issues and improve solutions.
• Surface improvements to existing SOPs and tools.
• Partner with Real Estate, New Store Ops and other functions to ensure readiness to open new stores and relocations.

Skills

Attention to detail

Operational metrics

High urgency

Follow-through

Multi-project management

Operational problem solving

Influencing and coaching

Collaboration and communication

Education

BA/MS in operations, business, engineering, or related field

Job description

Burlington Stores, Inc. is seeking a Regional Manager of Field Operations to lead national store process improvements, implement new programs, and ensure operational excellence across regions.

You will partner with Regional VPs and District Managers to drive efficiency from receiving to the customer experience. You will train leaders, diagnose gaps, and rollout changes with hands-on support, coaching, and accountability to achieve KPIs across 100+ stores.