Regional Ops Leader: Guest Experience & Growth

Krispy Krunchy Foods; Detroit (MI); Híbrido; USD 95.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Descripción de la vacante

Krispy Krunchy Foods is seeking a Regional Operations Leader to guide operational execution, training, and field support across a defined area. You will lead a team of Operator Success Coaches, ensuring brand standards, guest satisfaction, and sustained growth.

The ideal candidate balances multiple priorities, coaches teams through change, and drives continuous improvement with data-driven decisions. This role requires travel, strong leadership, and a commitment to food safety and operational

Formación

• High school diploma or GED; bachelor's degree preferred in operations, business, hospitality or related field.
• Current ServSafe Food Manager Certification, or ability to obtain within first 60 days.
• Minimum 3 years of experience in operations management, preferably multi-unit or multi-state.
• Minimum 3 years of direct people-management experience leading teams of four or more.
• Minimum 3 years of training, coaching, or operational support experience.
• Working knowledge of sales, operations, food safety, and field execution practices.
• Proficiency with MS Office Suite, Gmail, spreadsheets, documents, CRM platforms, and internet-based applications.
• Ability to travel up to 75%, including overnight and air travel as needed.
• Valid driver’s license and ability to meet company travel requirements.

Responsabilidades

• Lead, develop, and manage the Operator Success Coach team, including hiring support, onboarding, scheduling, deployment, coaching, performance management, and team engagement.
• Champion the guest experience by reinforcing operational excellence, food quality, cleanliness, service standards, and company initiatives.
• Establish clear expectations and standard work for operational support routines, training execution, store visits, documentation, and follow-up processes.
• Achieve and monitor KPIs, align resources, influence decision-making, and hold teams accountable for commitments and results.
• Coordinate rollout and execution of promotions, new products, systems, technology, and initiatives across the region.
• Partner with Store Opening teams to support transitions from NSO to ongoing growth and stabilization.
• Collaborate with Regional Sales Leaders, MDRs, and Operator Success Coaches to support business unit goals through data-driven planning.
• Monitor business and operational metrics to identify trends, gaps, best practices, and improvement opportunities.
• Identify challenges and resolve issues quickly to minimize disruption and maintain satisfaction.
• Ensure adherence to policies, food safety standards, and training materials.

Conocimientos

Leadership

Training & Coaching

Communication

Problem Solving

Organization

Travel readiness

Educación

Bachelor’s degree in Operations/Business/Hospitality

High school diploma or GED

ServSafe Food Manager Certification

Herramientas

Microsoft Office

Gmail

CRM platforms

Spreadsheets

Descripción del empleo

Krispy Krunchy Foods is seeking a Regional Operations Leader to guide operational execution, training, and field support across a defined area. You will lead a team of Operator Success Coaches, ensuring brand standards, guest satisfaction, and sustained growth.

The ideal candidate balances multiple priorities, coaches teams through change, and drives continuous improvement with data-driven decisions. This role requires travel, strong leadership, and a commitment to food safety and operational