Regional Operations Leader: Training & Field Growth

Krispy Krunchy Foods; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Job summary

Krispy Krunchy Foods is seeking a Regional Operations Leader to guide operational execution, training, and field support across an assigned territory. You will oversee a team of Operator Success Coaches, drive KPI performance, and ensure brand standards and guest satisfaction across the region.

The role requires a strong facilitator of learning, effective communication, and the ability to balance multiple priorities while leading teams through growth opportunities and operational challenges.

Qualifications

• Minimum 3 years of operations management experience, preferably in a multi‑unit or multi‑state environment.
• Minimum 3 years of direct people-management experience leading teams of four or more employees.
• Minimum 3 years of training, coaching, or operational support experience.
• Current ServSafe Food Manager Certification, or ability to obtain within the first 60 days.
• Ability to travel up to 75%, including overnight and air travel as needed.

Responsibilities

• Lead, develop, and manage the Operator Success Coach team, including hiring support, onboarding, scheduling, deployment, coaching, performance management, and team engagement.
• Champion the guest experience at all operational levels by reinforcing operational excellence, food quality, cleanliness, service standards, and company initiatives.
• Establish clear expectations and standard work for operational support routines, training execution, store visits, documentation, and follow-up processes.
• Achieve and monitor KPIs, align resources, influence decision-making, and hold teams accountable for commitments and operational results.
• Coordinate rollout and execution of promotions, new products, systems, technology, and operational initiatives across the region.

Skills

Leadership

Training & coaching

Communication

Problem-solving

Education

Bachelor’s degree in Operations, Business, Hospitality, or related field

Tools

Microsoft Office Suite

Gmail

CRM platforms

Internet-based applications

Job description

Krispy Krunchy Foods is seeking a Regional Operations Leader to guide operational execution, training, and field support across an assigned territory. You will oversee a team of Operator Success Coaches, drive KPI performance, and ensure brand standards and guest satisfaction across the region.

The role requires a strong facilitator of learning, effective communication, and the ability to balance multiple priorities while leading teams through growth opportunities and operational challenges.