Regional Operations Leader: Training & Growth Catalyst

Krispy Krunchy Chicken, LLC; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Job summary

Krispy Krunchy Chicken, LLC is seeking a Regional Operations Leader to drive operational execution, training, and field support across the region in Chicago. You will lead the Operator Success Coach team, ensure brand standards, and focus on guest satisfaction and growth.

The role requires strong facilitation, communication, and problem-solving skills, with up to 75% travel. Join a team committed to continuous improvement and leadership development.

Qualifications

• High school diploma or GED; bachelor’s preferred in Operations, Business, Hospitality, or related field.
• Current ServSafe Food Manager Certification, or ability to obtain within the first 60 days.
• Minimum 3 years of operations management experience, preferably multi-unit or multi-state.
• Minimum 3 years of direct people-management experience leading teams of four or more.
• Minimum 3 years of training, coaching, or operational support experience.
• Strong organizational, communication, and problem-solving abilities; able to manage multiple priorities.
• Willingness to travel up to 75%, with valid driver’s license.

Responsibilities

• Lead and develop the Operator Success Coach team, including hiring support, onboarding, scheduling, deployment, coaching, performance management, and team engagement.
• Champion the guest experience by reinforcing operational excellence, food quality, cleanliness, service standards, and company initiatives.
• Establish clear expectations and standard work for support routines, store visits, documentation, and follow-up processes.
• Achieve and monitor KPIs, align resources, influence decisions, and hold teams accountable for results.
• Coordinate rollout of promotions, new products, systems, and initiatives across the region.
• Partner with Store Opening teams to support transitions from NSO to ongoing growth and stabilization.
• Collaborate with regional leaders to support goals through data-driven planning and execution.
• Monitor business metrics to identify trends and opportunities for improvement.
• Resolve operational challenges quickly to minimize disruption and maintain satisfaction.
• Ensure adherence to policies, food safety standards, and training materials.
• Oversee readiness and support for delivery platforms, promotions, and system implementations.
• Foster strong relationships with operators, store teams, suppliers, and cross-functional partners.
• Support operational execution at events, trainings, and field initiatives.
• Oversee maintenance, compliance, and standards related to company vehicles and equipment.
• Manage scheduling, expense reporting, invoicing, CRM and HRIS use, and documentation.
• Ensure coaches are proficient in required administrative processes and reporting.
• Prepare agendas and lead regional meetings and development sessions.
• Maintain a continuous training and leadership development pipeline for direct reports.
• Provide coaching and leadership development focused on growth and accountability.
• Create a positive environment promoting learning, innovation, and recognition.
• Set clear goals and provide feedback and development opportunities.
• Empower teams to own decisions and drive results.
• Develop individual development plans for direct reports.
• Lead by example with professionalism and brand standards.

Skills

Leadership

Facilitation

Coaching

Change management

Prioritization

Communication

Travel readiness

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Gmail

CRM platforms

Spreadsheets

Documents

Internet-based applications

Job description

Krispy Krunchy Chicken, LLC is seeking a Regional Operations Leader to drive operational execution, training, and field support across the region in Chicago. You will lead the Operator Success Coach team, ensure brand standards, and focus on guest satisfaction and growth.

The role requires strong facilitation, communication, and problem-solving skills, with up to 75% travel. Join a team committed to continuous improvement and leadership development.