Regional Operations Leader: Training, Growth & Field Support

Krispy Krunchy Foods; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Job summary

Krispy Krunchy Foods is seeking a Regional Operations Leader in Austin, TX to guide operational execution, training, and field support across the region. You will lead the Operator Success Coach team, set priorities, coach performance, and ensure consistent support to achieve KPIs and guest satisfaction.

Ideal candidates balance learning and change management, manage multiple priorities, and communicate effectively while driving growth opportunities across markets. Travel up to 75% is expected.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred in Operations, Business, Hospitality, or a related field.
• Current ServSafe Food Manager Certification or ability to obtain within 60 days.
• Minimum 3 years of operations management experience, preferably multi-unit or multi-state.
• Minimum 3 years of direct people-management experience (4+ employees).
• Strong travel availability up to 75% including overnight/air travel.
• Proficiency with MS Office, Gmail, CRM, and other digital tools.

Responsibilities

• Lead, develop, and manage the Operator Success Coach team, including hiring support, onboarding, scheduling, deployment, coaching, performance management, and engagement.
• Champion guest experience by enforcing operational excellence, food quality, cleanliness, service standards, and brand initiatives.
• Establish clear expectations and standard work for routines, store visits, documentation, and follow-up processes.
• Monitor KPIs, align resources, influence decisions, and drive operational results.
• Coordinate rollout of promotions, new products, systems, and initiatives across the region.

Skills

Leadership

Training

Coaching

Communication

Problem-solving

Organizational

Travel readiness

Education

High school diploma or GED

Bachelor’s degree preferred in Operations, Business, Hospitality

Tools

Microsoft Office Suite

Gmail

CRM platforms

Job description

Krispy Krunchy Foods is seeking a Regional Operations Leader in Austin, TX to guide operational execution, training, and field support across the region. You will lead the Operator Success Coach team, set priorities, coach performance, and ensure consistent support to achieve KPIs and guest satisfaction.

Ideal candidates balance learning and change management, manage multiple priorities, and communicate effectively while driving growth opportunities across markets. Travel up to 75% is expected.