Regional Ops Leader: Grow, Coach & Deliver Excellence

Krispy Krunchy Chicken, LLC; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Match

Wellness Program

Unlimited PTO

Team Member Development

Job summary

Krispy Krunchy Chicken, LLC is seeking a Regional Operations Leader to drive operational execution and training across the Detroit region. You will lead field teams, ensure adherence to brand standards, and support operators to achieve KPIs, guest satisfaction, and growth.

Responsibilities include directing the Operator Success Coach team, coordinating promotions and new products, and partnering with cross-functional teams to ensure compliant, efficient store operations and strong field

Qualifications

• Bachelor’s degree preferred in operations, business, hospitality, or related field.
• ServSafe Food Manager Certification required or able to obtain within 60 days.
• Minimum 3 years in operations management, multi-unit/multi-state preferred.
• Minimum 3 years of people management leading four+ employees.
• Minimum 3 years of training, coaching, or operational support experience.

Responsibilities

• Lead and manage the Operator Success Coach team, including hiring support, onboarding, scheduling, deployment, coaching, performance management, and engagement.
• Champion guest experience by reinforcing operational excellence, food quality, cleanliness, service standards, and company initiatives.
• Set clear expectations and standard work for operational support routines, store visits, documentation, and follow-up processes.
• Monitor KPIs, align resources, and hold teams accountable for commitments and results.
• Coordinate rollouts of promotions, new products, systems, technology, and initiatives region-wide.
• Partner with Store Opening teams to support transitions from NSO to ongoing growth.

Skills

Leadership

Training

Coaching

Communication

Change management

Travel readiness

Education

Bachelor's degree

Tools

CRM platforms

MS Office

HRIS

Job description

Krispy Krunchy Chicken, LLC is seeking a Regional Operations Leader to drive operational execution and training across the Detroit region. You will lead field teams, ensure adherence to brand standards, and support operators to achieve KPIs, guest satisfaction, and growth.

Responsibilities include directing the Operator Success Coach team, coordinating promotions and new products, and partnering with cross-functional teams to ensure compliant, efficient store operations and strong field