Regional Operations Leader: Training, KPI & Growth

Krispy Krunchy Chicken, LLC; Texas; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Wellness Program

Unlimited PTO

Team Development

Job summary

Krispy Krunchy Chicken, LLC seeks a Regional Operations Leader to drive operational execution, training, and field support across the assigned territory. You will lead the Operator Success Coach team, ensure brand standards, KPIs, guest satisfaction, and growth, while collaborating with cross-functional partners.

Ideal candidates balance learning and change management with hands-on leadership, ready to travel up to 75% and optimize field operations across stores and promotions.

Qualifications

• Minimum 3 years of operations leadership experience.
• Experience leading multi-unit teams and field-based roles.

Responsibilities

• Lead and manage Operator Success Coach team with staffing, onboarding, scheduling and performance.
• Champion guest experience and operational excellence across the region.
• Set expectations and standard work for training, store visits, and documentation.
• Monitor KPIs, allocate resources, and drive improvements.
• Roll out promotions, new products, systems, and initiatives regionally.
• Collaborate with Store Opening teams to support NSO transitions and growth.
• Ensure training standards and compliance during openings and visits.
• Partner with RSLs, MDRs, and coaches to meet business goals using data.
• Monitor trends and address operational gaps promptly.
• Ensure adherence to policies, food safety, and manuals.
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Skills

Leadership

Coaching

Change management

Training

Communication

Problem solving

Travel readiness

Education

Bachelor's degree preferred

Tools

MS Office Suite

Gmail

CRM platforms

Job description

Krispy Krunchy Chicken, LLC seeks a Regional Operations Leader to drive operational execution, training, and field support across the assigned territory. You will lead the Operator Success Coach team, ensure brand standards, KPIs, guest satisfaction, and growth, while collaborating with cross-functional partners.

Ideal candidates balance learning and change management with hands-on leadership, ready to travel up to 75% and optimize field operations across stores and promotions.