Regional Operations Leader - Training & Growth

Krispy Krunchy Chicken, LLC; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Job summary

Krispy Krunchy Chicken, LLC is seeking a Regional Operations Leader to drive operational execution, training, and field support across the Houston region. You will lead the Operator Success Coach team, ensuring brand standards, guest satisfaction, and growth across markets.

You will oversee training delivery, store visits, and cross-functional collaboration with sales and operations teams while maintaining strong compliance and performance metrics.

Qualifications

• Bachelor’s degree preferred in Operations, Business, Hospitality, or related field.
• High school diploma or GED required.

Responsibilities

• Lead and manage the Operator Success Coach team, including hiring support, onboarding, scheduling, deployment, coaching, performance management, and team engagement.
• Champion guest experience by reinforcing operational excellence, food quality, cleanliness, service standards, and company initiatives.
• Establish clear expectations and standard work for operational support routines, training execution, store visits, documentation, and follow-up processes.
• Achieve and monitor KPIs, allocate resources, influence decisions, and hold teams accountable for results.
• Coordinate rollout and execution of promotions, new products, systems, technology, and operational initiatives across the region.
• Partner with Store Opening teams to support smooth NSO transitions to ongoing growth and stabilization.
• Collaborate with Regional Sales Leaders, MDRs, and Coaches to support goals via data-driven planning.
• Monitor business metrics to identify trends, gaps, and opportunities for improvement.
• Resolve operational challenges quickly to minimize disruption and maintain satisfaction.

Skills

Leadership

People management

Training

Coaching

Communication

Problem solving

Organization

Travel readiness

Education

Bachelor’s degree

High school diploma or GED

Tools

Microsoft Office

Gmail

CRM platforms

Job description

Krispy Krunchy Chicken, LLC is seeking a Regional Operations Leader to drive operational execution, training, and field support across the Houston region. You will lead the Operator Success Coach team, ensuring brand standards, guest satisfaction, and growth across markets.

You will oversee training delivery, store visits, and cross-functional collaboration with sales and operations teams while maintaining strong compliance and performance metrics.