Regional Ops Lead - Training, Growth & Guest Experience

Krispy Krunchy Foods; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Job summary

Krispy Krunchy Foods is seeking a Regional Operations Leader to oversee operations execution, training, and field support across a territory. You will lead a team of field-based direct reports, ensuring brand standards, KPIs, and guest satisfaction are met while driving regional growth.

You will coach and deploy resources, coordinate promotions and new products, and collaborate with cross-functional partners to optimize operational performance and standards across stores and regions.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred in Operations, Business, Hospitality, or related field.
• Current ServSafe Food Manager Certification, or ability to obtain within 60 days.
• Minimum 3 years of operations management experience, preferably multi-unit or multi-state.
• Minimum 3 years of direct people-management experience (four+ direct reports).
• Minimum 3 years of training, coaching, or operational support experience.

Responsibilities

• Lead, develop, and manage Operator Success Coach team with hiring, onboarding, scheduling, deployment, coaching, performance management, and engagement.
• Champion guest experience by reinforcing operational excellence, food quality, cleanliness, service standards, and brand initiatives.
• Set expectations and standard work for operational support routines, store visits, documentation, and follow-ups.

Skills

Leadership

Training & coaching

Operational planning

People management

Communication

Education

Bachelor’s degree preferred (Operations/Business/Hospitality)

Tools

MS Office

CRM platforms

Job description

Krispy Krunchy Foods is seeking a Regional Operations Leader to oversee operations execution, training, and field support across a territory. You will lead a team of field-based direct reports, ensuring brand standards, KPIs, and guest satisfaction are met while driving regional growth.

You will coach and deploy resources, coordinate promotions and new products, and collaborate with cross-functional partners to optimize operational performance and standards across stores and regions.