Regional Operations Supervisor — Telecom Field Team Lead

Page Mechanical Group, Inc.; American Fork (UT); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

Forged Fiber 37 Services, LLC is seeking a Supervisor Region Operations in American Fork, Utah to lead a field operations team supporting residential and business services. This role focuses on quality service delivery, team development, and effective contractor coordination to maintain a profitable, customer-focused operation.

You will oversee daily network service activities, coach staff on new processes, and represent the company with customers and agencies while driving safety, attendance,

Qualifications

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development to include training, coaching and mentoring in a union environment
• Computer skills are required including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Forged Fiber is preferred.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.
• Previous experience in a multi-tasking, result oriented position in a deadline focused department.
• Bachelor's degree or equivalent education and experience. 5+ years related experience.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• You will serve as the single point of contact between Forged Fiber and Contractors to resolve issues arising during the construction and/or maintenance process.
• This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Will be responsible for leading a team of technicians who meet attendance and performance standards.
• Will represent Forged Fiber with customers and governmental agencies.
• Collaborates with the union to achieve a win-win working relationship.
• Celebrates successes, appropriately uses rewards and recognition.
• Motivates team for continuous improvement and achievement of maximum performance.

Skills

Team management

Employee development

Contractor relations

Communication

Education

Bachelor's degree or equivalent

Tools

Excel

Legacy systems

Job description

Forged Fiber 37 Services, LLC is seeking a Supervisor Region Operations in American Fork, Utah to lead a field operations team supporting residential and business services. This role focuses on quality service delivery, team development, and effective contractor coordination to maintain a profitable, customer-focused operation.

You will oversee daily network service activities, coach staff on new processes, and represent the company with customers and agencies while driving safety, attendance,