Regional Operations Supervisor - Telecom Field Leader

AT&T

Portland (OR)

On-site

USD 83,000 - 130,000

Full time

32 hours ago

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Benefits offered by this job

Health, Life & Voluntary Benefits

Job summary

Forged Fiber is seeking a Supervisor Region Operations in Portland, OR to manage technicians across service areas and to build a high-performance, customer-focused team delivering residential and business telecom services. You will lead training, ensure safety, and maintain productive contractor relations.

Minimum qualifications include 4+ years managing teams in telecom, strong coaching skills, and proficiency with Excel, Word, and legacy systems.

Qualifications

4+ years of experience managing teams in a telecom technical environment.
Experience developing employees through training and coaching in a union environment.
Proficiency with Excel, email, Word; familiarity with legacy systems.
Knowledge of residential and business services, Local Network processes, and Forged Fiber products.
Experience with splicing and construction in telecom.
Contractor relations experience.
Strong consultative, customer-focused approach.

Responsibilities

Manage daily operation of outside and inside plant network services and techs.
Serve as single point of contact between Forged Fiber and Contractors.
Lead training, coaching and development to adopt new processes and quality standards.
Lead a team to meet attendance and performance standards.
Represent Forged Fiber with customers and governmental agencies.
Collaborate with the union to ensure a win-win working relationship.
Motivate team for continuous improvement and maximum performance.