Regional Office Services Manager - Multi‑Site Ops

tmgofficeservices; Irving (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

The Millennium Group (TMG) is seeking an Office Services Manager to lead operations across multiple client locations. This role focuses on coaching site Supervisors, ensuring standardized workflows, and maintaining regulatory compliance while delivering high levels of client satisfaction.

Responsibilities include managing mailroom and logistics, coordinating shipments and IT equipment, and driving continuous improvement using Lean principles.

Qualifications

• Four to six years of experience in mailroom, shipping/receiving, logistics, or distribution operations.
• Two-three years in a supervisory or multi-site leadership role.
• Experience in regulated or compliance-heavy environments preferred.
• Proven success managing teams across multiple locations or large, complex sites.

Responsibilities

• Provide direct leadership, coaching, and performance management to Site Supervisors across all assigned client locations.
• Ensure operational consistency and standardized workflows across the region.
• Conduct regular virtual meetings or site visits, audits, and performance reviews.
• Serve as the regional point of escalation for client concerns and operational challenges.
• Oversee daily mailroom, shipping/receiving, package distribution, and supply logistics across multiple sites.
• Maintain compliance with shipping regulations and client protocols.
• Build relationships with client leadership and monitor satisfaction.
• Lead process improvements to enhance efficiency and reduce errors.

Skills

Leadership

Communication

Conflict resolution

Decision making under pressure

Team development & coaching

Cross-site coordination

KPI reporting

Lean/continuous improvement

Education

High school diploma or GED

Associate degree in Business/Logistics/Operations

Bachelor’s degree preferred

Tools

Microsoft Office (Outlook/Excel/Word)

Shipping software

Inventory systems

Handheld scanners

Job description

The Millennium Group (TMG) is seeking an Office Services Manager to lead operations across multiple client locations. This role focuses on coaching site Supervisors, ensuring standardized workflows, and maintaining regulatory compliance while delivering high levels of client satisfaction.

Responsibilities include managing mailroom and logistics, coordinating shipments and IT equipment, and driving continuous improvement using Lean principles.