Client-Focused Office & Mail Services Associate

tmgofficeservices; San Francisco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Millennium Group (TMG) is a growing company providing print, mail, document scanning and related office support services. We are seeking a customer service professional who can build strong relationships, multitask, and support evolving processes with a collaborative mindset.

Responsibilities include data entry, mail and copy services, outbound mail management, and general office support. Proficiency with Outlook and Excel is valued, along with reliable attendance and good communication

Qualifications

• Clear written and verbal communication skills.
• 1-2 years of customer service and shipping/receiving experience preferred.
• High school diploma or equivalent preferred.
• Basic math skills; keyboarding and Windows PC experience.

Responsibilities

• Collect and enter daily volume data into Excel spreadsheets accurately.
• Review and verify logs for errors or missing information.
• Utilize tracking systems for inbound and outbound packages (Brynka).
• Complete start and end-of-shift audit logs.
• Upload daily reporting to shared files.
• Communicate with client associates using approved email verbiage for mail and copy requests.
• Deliver mail and packages electronically and physically.
• Maintain timely and professional service levels.
• Apply postage to outbound USPS mail items.
• Create shipping labels for FedEx as needed.
• Generate and upload outbound package reports.
• Partner with FedEx for daily pickups.
• Monitor inventory and communicate monthly supply needs on schedule.
• Maintain and troubleshoot copy equipment; place service calls when required.
• Ensure copy stations are fully stocked with client-requested supplies.
• Oversee shred bin servicing; greet shred vendors for tote exchanges.
• Provide additional office support as requested.

Skills

Communication

Multitasking

Attention to detail

Teamwork

Attendance reliability

Physical stamina

Education

High school diploma or equivalent

Tools

Outlook

Excel

Job description

The Millennium Group (TMG) is a growing company providing print, mail, document scanning and related office support services. We are seeking a customer service professional who can build strong relationships, multitask, and support evolving processes with a collaborative mindset.

Responsibilities include data entry, mail and copy services, outbound mail management, and general office support. Proficiency with Outlook and Excel is valued, along with reliable attendance and good communication