Lead Mailroom & Courier Operations

tmgofficeservices; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Millennium Group (TMG) is seeking a Lead OSA to oversee the mailroom operations, ensuring accurate, secure, and timely handling of all mail and packages. This role serves as the primary contact, guiding workflow and maintaining compliance with postal regulations.

You will manage mail sorting, delivery routes, tracking logs, and customer service, while partnering with the Operations Manager to keep the operation running smoothly.

Qualifications

• Must have prior Lead experience.
• Must have good email and writing skills.
• Must be able to multitask.
• High School diploma or GED certificate.
• Must have 3-5 years' experience in the mail room or experience at FedEx, UPS.
• At least 1-3 years in computer skills required MS-Office: Word, Excel, Outlook and Power Point.
• Excellent communication skills and ability to give direction to team.

Responsibilities

• Act as primary contact for a single person operation
• Oversee inspections of mail for suspicious or threatening mail and separate mail by types
• Supervise fine sorting of inbound mail by name and mail stop and adhere to daily scheduled mail runs
• Pick up, sort mail, and deliver inter-office mail accurately to appropriate customers at scheduled times
• Ensure all inbound packages are entered into the automated receiving system
• Assist customers with mailing needs, offering clear and concise solutions
• Oversee the system to track misdirected or lost packages
• Prepare documentation associated with special mail handling
• Maintain records and enter activity data in logs
• Deliver overnight courier envelopes to recipients
• Prepare and process outbound courier shipments using computer or service provider's equipment such as UPS
• Ensure all outbound packages are properly recorded and all required documentation is in order
• Verify all messenger packages are entered into the automated receiving system
• Ability to troubleshoot routine problems and offer solutions to fix errors
• Track and maintain records and logs of inbound and outbound mailings
• Sort, distribute and collect US mail, USPS, UPS, DHL and FedEx mail
• Able to appropriately handle confidential and highly sensitive material
• Receive and process inbound/outbound Overnight Carrier's shipments
• Compile daily/weekly/monthly reports by exporting/formatting data to excel - Proficient in Excel
• Initiates Inventory Cycle Counts weekly/monthly/yearly and make adjustments where applicable
• Researches, recommends and initiates the disposal of obsolete inventory stock items
• Make changes and adjustments to Bin Locations
• Required working knowledge of postal regulations
• Work closely with Operations Manager and to deliver excellent service to the customer
• Escort outside vendors and contractors that are performing inside work when necessary
• Other duties as assigned

Skills

Communication skills

Multitasking

Email writing

Education

High School diploma or GED

Tools

Word

Excel

Outlook

PowerPoint

Job description

The Millennium Group (TMG) is seeking a Lead OSA to oversee the mailroom operations, ensuring accurate, secure, and timely handling of all mail and packages. This role serves as the primary contact, guiding workflow and maintaining compliance with postal regulations.

You will manage mail sorting, delivery routes, tracking logs, and customer service, while partnering with the Operations Manager to keep the operation running smoothly.