Strategic Account Manager – Operations & Client Leadership

tmgofficeservices

New York (NY)

On-site

USD 90,000 - 120,000

Full time

3 days ago

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Job summary

The Millennium Group (TMG) is seeking an Account Manager to provide single-point leadership for an operational service support team in Print and Mail Services. This role drives operational excellence through consultative leadership, analytical problem-solving, strategic vision, and accountability, ensuring SOPs are followed to improve efficiency and reduce costs.

Reporting to Directors and Regional Operations, you will align with senior client relationships, manage daily operations, staff

Qualifications

Bachelor's degree preferred or equivalent experience.
7–10 years managing a large service/operations-based team.
Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams).
Ability to partner with all levels of management and build collaborative relationships.

Responsibilities

Provide overall operational leadership across sites and ensure alignment with client expectations.
Establish clear performance goals and objectives for site leadership and teams.
Ensure consistent execution of SOPs across locations.
Manage daily operations and escalation management; lead projects and continuous improvement initiatives.
Oversee staffing, onboarding, disciplinary actions, and performance management.