Mailroom Operations Lead — Streamline Delivery & Compliance

tmgofficeservices; Richmond (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

The Millennium Group (TMG) is seeking a Lead OSA to supervise daily mailroom operations, ensure secure and timely handling of all mail and packages, and partner with the Operations Manager to keep the operation running smoothly.

You will inspect mail, manage delivery routes, maintain logs, assist customers, and generate routine reports using Excel. The role requires prior lead experience and strong written communication.

Qualifications

• High school diploma or GED required.
• 3–5 years mail room experience or FedEx/UPS background.
• 1–3 years computer skills including MS Office.
• Excellent written and verbal communication; ability to lead.

Responsibilities

• Act as primary contact for a single person operation.
• Oversee mail inspections for suspicious or threatening mail and separate mail by type.
• Supervise sorting of inbound mail by name and mail stop; adhere to daily mail runs.
• Sort and deliver inter-office mail to customers at scheduled times.
• Enter inbound packages into the automated receiving system.
• Assist customers with mailing needs; provide clear, concise solutions.
• Track misdirected or lost packages and maintain logs.
• Prepare documentation for special mail handling.
• Maintain records and input activity data in logs.
• Deliver overnight courier envelopes; process outbound shipments using carrier equipment.
• Ensure all outbound packages are recorded with required documentation; maintain time/volume records.
• Verify all messenger packages are entered into the automated receiving system.

Skills

Lead experience

Multitask

Email writing

Communication

MS Office

Education

High school diploma

Tools

Excel

Outlook

PowerPoint

Word

Job description

The Millennium Group (TMG) is seeking a Lead OSA to supervise daily mailroom operations, ensure secure and timely handling of all mail and packages, and partner with the Operations Manager to keep the operation running smoothly.

You will inspect mail, manage delivery routes, maintain logs, assist customers, and generate routine reports using Excel. The role requires prior lead experience and strong written communication.