Mail Center Supervisor - Operations & Customer Care

tmgofficeservices; Jersey City (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

The Millennium Group (TMG) is seeking a dependable mailroom/administrative assistant in Jersey City, NJ to join our on-site team. You will handle mail, deliveries, and reception coverage, while supporting clients and daily operations.

Candidates should have 2+ years in an office setting, strong Microsoft Office skills, excellent communication, and a professional demeanor. This full-time role emphasizes teamwork and on-site responsibilities.

Qualifications

• Two years or more of experience in an office environment.
• 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Must be able to lift 50lbs.

Responsibilities

• Receiving and processing packages in the mail center.
• Deliver mail and packages to recipients using package tracking software.
• Provide customer service and serve as client's primary contact for service and issues.
• Provide support and coverage to the on-site Manager.
• Provide support and coverage at reception desk when needed.
• Communicate team goals and evaluate team progress.
• Learn all aspects of mail operations and provide coverage during absences.
• Ensure safety and security procedures are followed always.
• Assist with monthly reporting.
• Ensure all employee training is performed and all employees meet skills standards.
• Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay.
• Maintain a clean and safe workspace.
• Assist with employee moves.
• Move furniture if required.
• Help with Conference room set ups if needed.
• Monitoring shred bins throughout the buildings and swapping them out when full.
• Help with various task required from facilities.
• Other duties as assigned.

Skills

Strong work ethic

Team oriented

Customer service

Verbal communication

Tools

Microsoft Office

Job description

The Millennium Group (TMG) is seeking a dependable mailroom/administrative assistant in Jersey City, NJ to join our on-site team. You will handle mail, deliveries, and reception coverage, while supporting clients and daily operations.

Candidates should have 2+ years in an office setting, strong Microsoft Office skills, excellent communication, and a professional demeanor. This full-time role emphasizes teamwork and on-site responsibilities.