Regional Office Services Leader

Fox Rothschild; Wilmington (DE); On-site; USD 110,000 - 130,000; Full time

Job summary

Fox Rothschild LLP seeks an Office Services Manager to oversee regional Office Services across multiple firm locations, aligning regional operations with firmwide standards and leadership. The role directly supervises Office Services employees within the region, ensuring consistent service delivery, operational efficiency, and adherence to firm standards while remaining responsive to local office needs.

This position manages regional budgets, vendor coordination, and continuous improvement of

Qualifications

• Bachelor’s degree required; an equivalent combination of education and/or work experience will be considered in lieu of a degree.
• Minimum of 5 to 7 years of progressive experience in office services, facilities management, or related operational role, preferably in a law firm or professional services environment.
• Minimum of 3 years of supervisory experience, including managing Office Services employees across multiple locations.
• Experience with multi-site operations management strongly preferred.
• Prior experience implementing or maintaining standardized service delivery models preferred.

Responsibilities

• Provide day-to-day operational oversight of Office Services functions across all assigned regional offices, ensuring consistent, high-quality service delivery.
• Implement and enforce firmwide Office Services standards, policies, and procedures within the region, adapting as necessary to accommodate local office requirements in consultation with and subject to approval by the Director of Office Services.
• Monitor regional service levels and key performance indicators, identifying trends, gaps, and opportunities for improvement.
• Coordinate workflow and resource allocation across regional offices or firmwide to optimize efficiency and ensure adequate coverage during peak periods, absences, and transitions.
• Serve as the primary escalation point for operational issues within the region, resolving problems promptly and effectively.
• Conduct site visits and maintain an in-person presence within assigned offices to assess operations, maintain visibility, and foster team engagement, ensuring each office receives at least two in-person engagements annually, whether through site visits, office projects, or relocations.
• Develop and maintain regional operational plans aligned with firmwide objectives and local office needs.
• Directly supervise, coach, and develop Office Services employees across assigned regional offices.
• Manage the full employee lifecycle for regional Office Services employees, including recruitment, onboarding, training, performance management, and separation processes in partnership with the Director of Office Services.
• Conduct regular one-on-one meetings and performance reviews for direct reports, providing constructive feedback and supporting professional development.
• Identify training needs and coordinate development opportunities to build team capabilities and ensure cross-training across regional offices.
• Address performance and conduct issues in a timely and consistent manner in partnership with Director of Office Services and Human Resources.
• Foster a collaborative team culture across geographically dispersed offices, promoting communication and knowledge sharing among regional Office Services employees.
• Manage regional staffing plans, including scheduling, overtime, and temporary staffing needs.
• Manage and monitor Office Services budgets for assigned regional offices, tracking expenditures and identifying cost‑saving opportunities.
• Coordinate with the Director of Office Services on regional budget planning, forecasting, and variance reporting.
• Oversee and support office services vendor relationships across the region, partnering with local office teams to ensure service levels, operational efficiency, and adherence to firm standards.
• Evaluate vendor performance within the region and elevate concerns or recommend changes to the Director of Office Services.
• Ensure regional compliance with firmwide procurement policies and preferred vendor agreements.
• Review and approve regional invoices and expenditures within delegated authority levels.
• Drive a culture of service excellence within the region, ensuring Office Services teams deliver responsive, professional support to attorneys and business professionals.
• Identify and implement process improvements and best practices across regional offices, sharing successful initiatives with firmwide leadership.
• Collaborate with the Director of Office Services on firmwide improvement initiatives, providing regional perspective and leading local implementation efforts.
• Collect and analyze feedback from attorneys, business professionals, and Office Administrators regarding Office Services quality and responsiveness.
• Develop and maintain standard operating procedures for the region, ensuring alignment with firmwide guidelines.
• Support technology adoption and process modernization efforts within the region.
• Serve as the primary liaison between the Director of Office Services and local office teams, ensuring clear communication of firmwide directives and regional feedback.
• Partner with local Office Administrators and practice group leaders to understand office‑specific needs and ensure Office Services support is appropriately tailored.
• Provide regular reporting to the Director of Office Services on regional operations, employee performance, budget status, and service delivery metrics.
• Participate in firmwide Office Services leadership meetings, contributing regional insights and collaborating on cross‑regional initiatives.
• Communicate changes in policies, procedures, and standards to regional Office Services employees, ensuring understanding and compliance.
• Work with Records Department to enable prompt document scanning, duplication, and delivery services.
• Provide coverage and support for Office Services employees during absences or vacancies within the region.
• Assist with firmwide Office Services projects and initiatives as directed by the Director of Office Services.
• Support office moves, renovations, and space planning activities within assigned regional offices.
• Participate in emergency preparedness and business continuity planning for regional offices.
• Perform other duties as assigned by the Director of Office Services.

Skills

Leadership

People management

Project management

Communication

Budget management

Vendor management

Travel

Office administration

MS Office

Education

Bachelor’s degree

Tools

BigHand

Microsoft Office Suite

Job description

Fox Rothschild LLP seeks an Office Services Manager to oversee regional Office Services across multiple firm locations, aligning regional operations with firmwide standards and leadership. The role directly supervises Office Services employees within the region, ensuring consistent service delivery, operational efficiency, and adherence to firm standards while remaining responsive to local office needs.

This position manages regional budgets, vendor coordination, and continuous improvement of