Regional Office Experience Leader

H&R Block; Enfield (CT); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to manage 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance in every office.

This hands-on leader balances strategy with in-office presence to strengthen performance and outcomes. You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency.

Skills

Leadership

Client-centric

Communication

Coaching

Data interpretation

Education

Bachelor's degree in related field

Job description

H&R Block is seeking an Area Experience Leader to manage 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance in every office.

This hands-on leader balances strategy with in-office presence to strengthen performance and outcomes. You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations