Regional Office Experience Leader

H&R Block; Missouri; On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, driving a consistent, high-quality client experience. You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident office environment.

The role requires balancing strategic oversight with hands-on leadership, ensuring staffing, facilities, compliance, and day-to-day operations meet performance

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit retail, service, or operations with accountability for outcomes.
• Strong client-centric mindset with consultative experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing daily operations across locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations to close gaps.
• Lead adoption of new client experience processes, tools and behaviors.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide coaching based on observed behaviors and real-time feedback to strengthen execution.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and trends; act to improve results, acquisition, and retention.
• Oversee daily operations including staffing, scheduling, labor management, compliance, and SOPs.
• Ensure office readiness, facilities, equipment, and onboarding for seasonal demand.

Skills

Leadership

Client experience

Operations management

Staffing

Coaching

Performance management

Travel readiness

Communication

Data interpretation

Problem solving

Education

Bachelor’s degree in related field

Job description

H&R Block is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, driving a consistent, high-quality client experience. You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident office environment.

The role requires balancing strategic oversight with hands-on leadership, ensuring staffing, facilities, compliance, and day-to-day operations meet performance