Regional Office Experience Leader

H&R Block; Pittsfield (MA); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Medical benefits

401(k) Plan

Employee Assistance Program

Discount program

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You’ll set expectations for service, operations, and team performance, coaching Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance.

As a hands-on leader, you’ll balance strategy with in-office presence, manage staffing, facilities, compliance, and day-to-day operations, and drive revenue and business outcomes

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are met.
• Evaluate execution quality and client impact across locations, using insights to improve the experience.
• Lead and coach Tax Professionals and Client Service Professionals to consistent performance.
• Provide coaching based on observed behaviors, performance, and real-time feedback.
• Own office readiness and operational execution, including staffing, facilities, and compliance.

Skills

Team leadership

Client experience focus

Operations management

Coaching & development

Multi-location coordination

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You’ll set expectations for service, operations, and team performance, coaching Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance.

As a hands-on leader, you’ll balance strategy with in-office presence, manage staffing, facilities, compliance, and day-to-day operations, and drive revenue and business outcomes