Multi-Store Tax Operations Lead

Jackson Hewitt Tax Service Inc.; Maryville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. is looking for a Multi Store Supervisor to oversee day-to-day operations across several offices in an assigned district. The role focuses on staffing, productivity, tax prep work and marketing to maximize revenue and profitability.

The position manages seasonal team members across store locations, ensuring compliance with standards and helping resolve complex problems, while driving efficiency in Tax Preparer work and maintaining confidential information.

Qualifications

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous management or supervisory experience preferred.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience a plus.

Responsibilities

• Leads recruiting efforts of seasonal employees for assigned area. Manages leads from JHNet and other sources.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Recruiting

Leadership

Training

Staff management

Communication

Education

High school diploma or GED

Management or tax prep/accounting coursework preferred

Tools

Word

Excel

Email

Internet

Tax software

Job description

Jackson Hewitt Tax Service Inc. is looking for a Multi Store Supervisor to oversee day-to-day operations across several offices in an assigned district. The role focuses on staffing, productivity, tax prep work and marketing to maximize revenue and profitability.

The position manages seasonal team members across store locations, ensuring compliance with standards and helping resolve complex problems, while driving efficiency in Tax Preparer work and maintaining confidential information.