Regional Manager - Luxury Multifamily Operations & Growth

Madison Communities; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental and vision insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Dependent Care FSA

Short-term disability & life insurance

Paid parental leave

Paid time off & holidays

Employee referral program

EAP / Mental Health support

Job summary

Madison Communities seeks a Regional Manager to lead and direct all regional operations across a multi-state portfolio. You will manage Community Managers, ensure strong financial results, and deliver high-quality service for residents in Charlotte, NC and surrounding markets.

The role requires travel across NC and SC, expertise in budgeting, forecasting, and leasing, and proficiency in Yardi and MS Office. Competitive benefits and growth opportunities are offered.

Qualifications

• Strong financial management skills with experience in budgeting, forecasting, and reporting.
• Sales and marketing expertise, including training, goal setting, and market analysis.
• Proven leadership in recruiting, hiring, team retention, coaching, and performance management.
• Ability to travel across multiple states: NC, SC.
• Proficiency in Yardi, Microsoft Excel, Word, Outlook, and ADP Workforce Now.
• Excellent oral and written communication skills.
• High level of interpersonal and team collaboration skills.
• Professional presence and strong organizational skills.
• Action-oriented and resourceful with a proactive, solution-driven mindset.

Responsibilities

• Lead and direct regional operations across a multi-state portfolio.
• Hire, train, develop, coach, and supervise a portfolio of Community Managers.
• Evaluate on-site staff performance in alignment with leasing and operational expectations.
• Promote a high level of customer service and ensure all teams deliver exceptional resident experiences.
• Achieve budgeted income, expense, and leasing goals across the portfolio.
• Oversee the annual budgeting process for each community, working closely with each manager.
• Review and analyze monthly financial operations and provide strategic support where needed.
• Conduct market evaluations to inform pricing and rent positioning, ensuring alignment with market and budgeted goals.
• Partner with each Community Manager to develop marketing strategies, especially for lease-ups, and conduct regular marketing reviews.
• Guide and support the execution of lease-up operations and high-end property openings.
• Conduct regular site visits to maintain high standards of quality, curb appeal, and service delivery.
• Collaborate with internal departments, including Construction Services, for capital improvement and renovation projects.
• Foster strong teams through empowerment, open communication, and recognition programs.
• Communicate company goals, initiatives, and values consistently to on-site leadership teams.
• Travel across assigned locations regularly to provide in-person leadership and oversight: Charlotte, NC, Fort Mill, SC, and Indian Land, SC.

Skills

Financial management

Sales and marketing

Leadership

Travel flexibility

Communication

Interpersonal skills

Organizational skills

Proactive mindset

Team collaboration

Education

BA/BS in Business

Tools

Yardi

Excel

Word

Outlook

ADP Workforce Now

Job description

Madison Communities seeks a Regional Manager to lead and direct all regional operations across a multi-state portfolio. You will manage Community Managers, ensure strong financial results, and deliver high-quality service for residents in Charlotte, NC and surrounding markets.

The role requires travel across NC and SC, expertise in budgeting, forecasting, and leasing, and proficiency in Yardi and MS Office. Competitive benefits and growth opportunities are offered.