Regional Manager- Charlotte, North Carolina

Madison Communities; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental and vision insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Dependent Care FSA

Short-term disability & life insurance

Paid parental leave

Paid time off & holidays

Employee referral program

EAP / Mental Health support

Job summary

Madison Communities seeks a Regional Manager to lead and direct all regional operations across a multi-state portfolio. You will manage Community Managers, ensure strong financial results, and deliver high-quality service for residents in Charlotte, NC and surrounding markets.

The role requires travel across NC and SC, expertise in budgeting, forecasting, and leasing, and proficiency in Yardi and MS Office. Competitive benefits and growth opportunities are offered.

Qualifications

• Strong financial management skills with experience in budgeting, forecasting, and reporting.
• Sales and marketing expertise, including training, goal setting, and market analysis.
• Proven leadership in recruiting, hiring, team retention, coaching, and performance management.
• Ability to travel across multiple states: NC, SC.
• Proficiency in Yardi, Microsoft Excel, Word, Outlook, and ADP Workforce Now.
• Excellent oral and written communication skills.
• High level of interpersonal and team collaboration skills.
• Professional presence and strong organizational skills.
• Action-oriented and resourceful with a proactive, solution-driven mindset.

Responsibilities

• Lead and direct regional operations across a multi-state portfolio.
• Hire, train, develop, coach, and supervise a portfolio of Community Managers.
• Evaluate on-site staff performance in alignment with leasing and operational expectations.
• Promote a high level of customer service and ensure all teams deliver exceptional resident experiences.
• Achieve budgeted income, expense, and leasing goals across the portfolio.
• Oversee the annual budgeting process for each community, working closely with each manager.
• Review and analyze monthly financial operations and provide strategic support where needed.
• Conduct market evaluations to inform pricing and rent positioning, ensuring alignment with market and budgeted goals.
• Partner with each Community Manager to develop marketing strategies, especially for lease-ups, and conduct regular marketing reviews.
• Guide and support the execution of lease-up operations and high-end property openings.
• Conduct regular site visits to maintain high standards of quality, curb appeal, and service delivery.
• Collaborate with internal departments, including Construction Services, for capital improvement and renovation projects.
• Foster strong teams through empowerment, open communication, and recognition programs.
• Communicate company goals, initiatives, and values consistently to on-site leadership teams.
• Travel across assigned locations regularly to provide in-person leadership and oversight: Charlotte, NC, Fort Mill, SC, and Indian Land, SC.

Skills

Financial management

Sales and marketing

Leadership

Travel flexibility

Communication

Interpersonal skills

Organizational skills

Proactive mindset

Team collaboration

Education

BA/BS in Business

Tools

Yardi

Excel

Word

Outlook

ADP Workforce Now

Job description

Our culture and results are defined by our people. We strive to provide the tools and environment necessary for success. Explore our current opportunities below.

Regional Manager- Charlotte, North Carolina

This position is responsible for leading and directing all regional operations across a multi-state portfolio. The Regional Manager leads and supports a team of Community Managers to ensure optimal performance, strong financial results, high-quality service delivery, and a superior level of resident satisfaction.

Essential Functions and Responsibilities:

• Focus on the financial performance of each community, ensuring optimal staffing, efficient operations, and high returns for investors
• Hire, train, develop, coach, and supervise a portfolio of Community Managers
• Evaluate on-site staff performance in alignment with leasing and operational expectations
• Promote a high level of customer service and ensure all teams deliver exceptional resident experiences
• Achieve budgeted income, expense, and leasing goals across the portfolio
• Oversee the annual budgeting process for each community, working closely with each manager
• Review and analyze monthly financial operations and provide strategic support where needed
• Conduct market evaluations to inform pricing and rent positioning, ensuring alignment with market and budgeted goals
• Partner with each Community Manager to develop marketing strategies, especially for lease-ups, and conduct regular marketing reviews
• Guide and support the execution of lease-up operations and high-end property openings
• Conduct regular site visits to maintain high standards of quality, curb appeal, and service delivery
• Collaborate with internal departments, including Construction Services, for capital improvement and renovation projects
• Foster strong teams through empowerment, open communication, and recognition programs
• Communicate company goals, initiatives, and values consistently to on-site leadership teams
• Travel across assigned locations regularly to provide in-person leadership and oversight: Charlotte, NC, Fort Mill, SC, and Indian Land, SC.

Requirements

• Strong financial management skills with experience in budgeting, forecasting, and reporting
• Sales and marketing expertise, including training, goal setting, and market analysis
• Proven leadership in recruiting, hiring, team retention, coaching, and performance management
• Ability to travel across multiple states: NC, SC
• Proficiency in Yardi, Microsoft Excel, Word, Outlook, and ADP Workforce Now
• Excellent oral and written communication skills
• High level of interpersonal and team collaboration skills
• Professional presence and strong organizational skills
• Action-oriented and resourceful with a proactive, solution-driven mindset

Education and Background

• BA/BS in Business or related field
• Minimum 3 years of experience in Multifamily Regional Management
• Minimum 3 years of experience with Luxury Class A lease-up communities preferred
• Proven success in supervising and mentoring multiple property teams
• 401(k) with company match
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Dependent Care FSA
• Company-paid short-term disability and basic life insurance
• Paid parental leave
• Paid time off and company holidays
• Employee referral program
• Mental Health Support through Employee Assistance Program (EAP)

Are you a good fit for the Madison Communities team?