Regional Maintenance & Escalations Specialist

Bath & Body Works; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Stock Purchase Program

Paid time off

Parental leave

Employee discounts

Wellness center access

Job summary

Bath & Body Works in Columbus, OH is seeking a Maintenance Liaison to support the home office and 1800+ stores by handling maintenance tickets, escalations, and critical approvals in FEXA. You will collaborate with Field Leadership, Store Operations, HR, Real Estate, and Construction to resolve issues quickly and effectively.

The role emphasizes cross-functional communication, organizational excellence, and the ability to identify maintenance trends for reporting and improvement across the

Qualifications

• Experience supporting maintenance tickets in a multi-unit retail environment.
• Strong ability to communicate with home office, field, and external partners.

Responsibilities

• Act as liaison between field leaders, store operations, and maintenance teams for all maintenance issues and escalations.
• Responsible for all maintenance tickets and approvals in FEXA for assigned region.
• Partner with store operations and field leadership to resolve unplanned store closures due to maintenance issues.
• Partner with Project Managers on maintenance approvals and customer concerns as appropriate.
• Identify maintenance trends as they develop and report them to the Associate Project Manager for reporting purposes.

Skills

Organizational skills

Multitasking

Maintenance tickets

Cross-functional communication

FEXA experience

Education

Direct trade or maintenance experience

2/4 year degree preferred

Tools

FEXA

Job description

Bath & Body Works in Columbus, OH is seeking a Maintenance Liaison to support the home office and 1800+ stores by handling maintenance tickets, escalations, and critical approvals in FEXA. You will collaborate with Field Leadership, Store Operations, HR, Real Estate, and Construction to resolve issues quickly and effectively.

The role emphasizes cross-functional communication, organizational excellence, and the ability to identify maintenance trends for reporting and improvement across the