Regional Logistics Operations Leader

Riverstone-Logistics; Oologah (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

Riverstone Logistics offers diverse career opportunities across the United States, and this District Operations Manager role oversees outbound logistics for multiple client locations with responsibility for delivery capacity and a team of Territory Managers in a defined region. You will monitor operations, enforce policies, and drive client satisfaction while upholding RLX values.

The position requires strong leadership, problem-solving, and communication skills, plus regular travel within the

Qualifications

• High School Diploma/GED or equivalent required; Bachelor's degree in a relevant field strongly preferred
• 2-4 years of distribution, and/or supply chain operations with at least 2 years of managerial experience preferred
• Proficient in Microsoft Office suite, specifically Excel
• Effective verbal and written communication skills
• Ability to exhibit a professional demeanor when dealing with conflict
• Must have reliable transportation to commute to the workplace and attend client meetings; travel within the region may be required

Responsibilities

• Responsible for consistently meeting and exceeding client service goals
• Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Assist with the development and implementation of policies and procedures to ensure efficient and safe operation of the location
• Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
• Supervises personnel including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance
• Maintains a professional appearance always, while setting an example for employees alike
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures, Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity for the client
• Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
• Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies
• Oversight of the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct weekly onsite store audits to ensure client satisfaction with RLX deliverables
• Perform other work-related duties as assigned

Skills

Customer Focus

Drive for Results

Ethics and Values

Problem Solving

Developing Direct Reports

Delegation

Motivating Others

Managing and Measuring Work

Timely Decision Making

Leading Teams

Education

High School Diploma/GED

Bachelor's degree in a relevant field

Equivalent education/experience

Tools

Microsoft Office Suite (Excel)

Job description

Riverstone Logistics offers diverse career opportunities across the United States, and this District Operations Manager role oversees outbound logistics for multiple client locations with responsibility for delivery capacity and a team of Territory Managers in a defined region. You will monitor operations, enforce policies, and drive client satisfaction while upholding RLX values.

The position requires strong leadership, problem-solving, and communication skills, plus regular travel within the