Regional Leader, Customer Value Enablement

Caterpillar Inc.; Tucson (AZ); On-site; USD 159,000 - 239,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Tuition Reimbursement

Parental leave

Career Development

Incentive bonus

Disability benefits

Job summary

Caterpillar Inc. in Phoenix or Tucson, AZ is seeking a Regional Manager - Customer Value Enablement to lead the North America Customer Value Enablement team and drive value from mining technology solutions.

You will integrate technical deployment, readiness and adoption to deliver measurable customer outcomes. The role supervises about 25 regional leaders, collaborates with engineering, operations, and commercial teams, and manages a multimillion-dollar portfolio while advancing continuous

Qualifications

• Bachelor's degree in Engineering, Technology, Business or a related field.
• Experience leading value realization for mining technology solutions.
• Experience with MineStar or similar large-scale industrial/mining technology solutions.
• Demonstrated change and adoption leadership across multi-stakeholder workstreams.
• Experience in project management, technical system implementation, or large capital programs.
• Willingness to travel up to 50% and work in Phoenix or Tucson.

Responsibilities

• Own delivery excellence for a multimillion-dollar project portfolio, with accountability for scope, schedule, cost, quality, and customer satisfaction.
• Lead site change ownership across every workstream the technology impacts, embedding best practice with the customers.
• Partner closely with engineering, autonomous operations, workforce capability, and commercial teams to align implementation capacity, technical readiness, and customer commitments.
• Lead regional resource planning and workforce deployment, building talent pipelines to support both current execution and future growth.
• Monitor portfolio health and global KPIs, proactively identifying risks, removing obstacles, and escalating issues that impact delivery performance or financial outcomes.
• Provide executive oversight for contract execution, major change orders, and complex customer escalations.
• Drive continuous improvement, operational discipline, and knowledge sharing across regional implementation teams.
• Lead, coach, and develop regional implementation, readiness and adoption leaders, with a strong focus on succession planning and leadership capability building.
• Represent the MineStar implementation organization in enterprise, cross-functional, and senior leadership forums, including executive-level customer engagement.

Skills

Leadership

Program management

Stakeholder management

Executive communication

Change management

Education

Bachelor's degree in Engineering, Technology, Business

Tools

MineStar

Job description

Caterpillar Inc. in Phoenix or Tucson, AZ is seeking a Regional Manager - Customer Value Enablement to lead the North America Customer Value Enablement team and drive value from mining technology solutions.

You will integrate technical deployment, readiness and adoption to deliver measurable customer outcomes. The role supervises about 25 regional leaders, collaborates with engineering, operations, and commercial teams, and manages a multimillion-dollar portfolio while advancing continuous