Regional IT Technician — Onsite & Remote Support

The 20; Grand Rapids (MI); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k) match up to 4%

Certification reimbursement

Opportunities for advancement

Culture of accountability and teamwork

Job summary

The 20 LLC, a premier MSP, seeks a Regional Service Technician to diagnose and resolve issues across workstations, networks, and servers. This role combines bench-level hardware work with on-site client support in Grand Rapids, MI, and occasional travel to Lansing.

You will install, repair, and configure software, manage VPN connections, and ensure system health through documentation and proactive maintenance. Strong communication and troubleshooting skills are essential.

Qualifications

• Experience assembling, disassembling, maintaining, and repairing computer hardware.
• Strong knowledge of Windows OS, Office, and security software.
• Familiarity with antivirus, firewall, and recovery processes.
• Experience with Active Directory, Group Policy, and file sharing.
• Solid troubleshooting across OS, hardware, and network issues.
• Ability to identify and diagnose failed hardware components.
• Valid driver's license.
• Willingness to travel to Grand Rapids area.

Responsibilities

• Identify, analyze, and resolve issues involving workstations, software, and hardware.
• Provide onsite and remote customer support with proper documentation and follow-up.
• Prioritize tickets per SOPs and KB articles to meet KPI goals.
• Troubleshoot desktop, VPN, and basic server issues.
• Perform hardware repair, maintenance, and security tasks.
• Install and configure software and OS, antivirus, and office tools.
• Back up data and perform system restores as needed.
• Test solutions and document work for ongoing health.

Skills

Strong communication

Customer service

Attention to detail

Education

A+ certification

Net+ certification

Sec+ certification

Tools

Windows OS

Active Directory

Group Policy

Exchange

MS Server

VPN

Firewall technologies

Office Suite

Job description

The 20 LLC, a premier MSP, seeks a Regional Service Technician to diagnose and resolve issues across workstations, networks, and servers. This role combines bench-level hardware work with on-site client support in Grand Rapids, MI, and occasional travel to Lansing.

You will install, repair, and configure software, manage VPN connections, and ensure system health through documentation and proactive maintenance. Strong communication and troubleshooting skills are essential.