On-Site Networking Technician & Field Troubleshooter

NTT DATA, Inc.; New York, Grand Rapids (NY, MI); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Health Savings Account or Flexible Sp.

Job summary

NTT DATA, Inc. seeks a Networking Advisor to join our Grand Rapids area team. The role provides on-site support for network infrastructure, hardware installations, and data center operations via a remote NOC, with hands-on tasks and site-to-site travel across Michigan.

The position requires lifting up to 50 lbs, travel by personal vehicle, and the ability to work evenings or weekends as client needs demand. Strong networking knowledge and certifications are preferred.

Qualifications

• 7+ years of IT experience.
• Ability to lift 50 lbs.
• Personal vehicle for travel between sites.
• Strong written and verbal communication skills.
• Familiarity with structured cabling and data center operations.

Responsibilities

• Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps).
• Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets.
• Perform routine equipment maintenance, hardware upgrades, and emergency repairs.
• Power cycling, console access setup, and module disk/power replacements as directed by remote teams.
• Document work performed, maintain service logs, and update appropriate systems.
• Respond to ticketing system, update tickets to track information and maintain SLAs.
• Support inventory management, shipping/receiving, and site readiness tasks.
• Respond to emergency situations and participate in rotating on-call schedules.
• Follow safety protocols and adhere to operational procedures and change management policies.
• Provides leadership of projects; contributes to the design of telecommunications/network systems
• Translates business parameters and objectives into functional and/or technical requirements

Skills

Networking knowledge

Communication skills

Physical ability

Driver's license

Education

High school diploma or trade school training

CCNA or equivalent certification

CompTIA A+ / Network+

Tools

Visio

Testing tools

Floor plans

ServiceNow

Job description

NTT DATA, Inc. seeks a Networking Advisor to join our Grand Rapids area team. The role provides on-site support for network infrastructure, hardware installations, and data center operations via a remote NOC, with hands-on tasks and site-to-site travel across Michigan.

The position requires lifting up to 50 lbs, travel by personal vehicle, and the ability to work evenings or weekends as client needs demand. Strong networking knowledge and certifications are preferred.