Regional IT Support Engineer II – Multi-Site Ops

Amazon Inc.; Kansas City (KS); On-site; USD 61,000 - 106,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon.com Services LLC is hiring an IT Support Engineer II to support, build, implement, and improve technology solutions across sites in a defined geographical area. You will manage large projects affecting multiple locations and resolve customer issues promptly to restore operations.

The role emphasizes expanding knowledge in software design patterns, data structures, AWS technologies, and distributed systems, with travel within the local region and 12-hour shift capabilities at times.

Qualifications

• 3+ years of IT client, server, and network service delivery experience.
• 4+ years of IT systems or relevant commercial production environment experience.
• 4+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI).
• 4+ years of troubleshooting in a multi-user high availability environment.
• 4+ years of PC repair, troubleshooting, deployment and liquidation experience.
• High school or equivalent diploma.

Responsibilities

• Troubleshooting difficult IT problems without SOPs; planning and coordinating CMs and CM templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and provide constructive feedback when necessary.
• Automating manual tasks; create/improve small tools that help make team operations more efficient.
• Serving as the first point of escalation.
• Participating in hiring, training and development of others.
• Moving up to 49 lbs and standing/walking during 12-hour shifts.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

IT support

Network protocols

Windows administration

Linux administration

Cisco IOS

Troubleshooting

PC repair

High availability

Project coordination

Education

High school diploma

Tools

DNS

DHCP

SSL

TCP/IP

Cisco IOS

Job description

Amazon.com Services LLC is hiring an IT Support Engineer II to support, build, implement, and improve technology solutions across sites in a defined geographical area. You will manage large projects affecting multiple locations and resolve customer issues promptly to restore operations.

The role emphasizes expanding knowledge in software design patterns, data structures, AWS technologies, and distributed systems, with travel within the local region and 12-hour shift capabilities at times.