Regional IT Support Engineer I: Network & Hardware

Amazon Inc.; Fife (WA); Sur place; USD 34 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Paid parental leave

Casual dress code

Résumé du poste

Amazon.com Services LLC is seeking an IT Support Engineer I to deliver high-quality hardware, OS, and enterprise software support across regional sites. You will troubleshoot straightforward issues, implement technical solutions, and assist with IT projects while maintaining strong customer service.

You’ll work with a team to keep systems available, deploy fixes, and collaborate with global teams to improve infrastructure. A casual dress code and comprehensive benefits accompany the role.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years of Windows/Mac/Linux operating systems support in a corporate setting.

Responsabilités

• Network engineering and troubleshooting across varied software/hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Provide analytical/technical assistance for continuous IT solutions improvement.
• Manage local technical projects and create/update policies and procedures.
• Identify root causes of operational issues and inefficiencies.
• Support customers across multiple buildings and travel within locale.

Connaissances

Windows troubleshooting

Networking concepts

PC repair & deployment

IT service delivery

Multi-site support

Formation

High school diploma

Outils

Active Directory (AD)

DNS/DHCP

SCCM

tcp/ip networking

Description du poste

Amazon.com Services LLC is seeking an IT Support Engineer I to deliver high-quality hardware, OS, and enterprise software support across regional sites. You will troubleshoot straightforward issues, implement technical solutions, and assist with IT projects while maintaining strong customer service.

You’ll work with a team to keep systems available, deploy fixes, and collaborate with global teams to improve infrastructure. A casual dress code and comprehensive benefits accompany the role.