IT Regional Service Technician

The 20; Oklahoma; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with matching

Certification reimbursement

Advancement opportunities

Culture of excellence

Job summary

The 20 LLC is a premier MSP delivering enterprise-class IT services across industries. We seek a Regional Service Technician to diagnose and resolve issues on workstations, hardware, software, and networks both on-site in Oklahoma City and remotely as needed. Travel to Ardmore and Tulsa may be required.

You will handle hardware repairs, network cabling, VPN connectivity, and server basics, while maintaining thorough documentation and adhering to SOPs and KPIs.

Qualifications

• Practical experience with hardware assembly, disassembly, maintenance and repair.
• Strong knowledge of Windows OS installation, recovery, setup, updates and major software suites (eg Microsoft Office).
• Familiarity with antivirus, security and firewall technologies, including installation and recovery.
• Working knowledge of business networking including Active Directory, Group Policy, file sharing and server applications (Exchange, MS Server).
• Solid troubleshooting skills across OS, hardware and network issues, including malware and virus removal.
• Ability to identify and diagnose failed hardware components.
• Valid driver's license.

Responsibilities

• Identify, analyse and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals and entry-level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow‑up for every interaction.
• Prioritise and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line‑of‑business applications and basic server functions.
• Perform complete hardware repair, maintenance and security tasks from cleaning and component replacement to in‑depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels and setting up rack enclosures, applying knowledge of wiring schema, tools and layouts.
• Install, reinstall, repair and configure software including operating systems, antivirus/security tools and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work and provide recommendations for ongoing system health.

Skills

Customer communication

On-site support

Diagnostics

Hardware troubleshooting

Education

Net & Sec certifications

Tools

Active Directory

VPN

Job description

The 20 LLC is a premier Managed Service Provider delivering enterprise class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries including legal, financial, healthcare and more by providing secure, scalable and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance and cutting edge infrastructure. We’re looking for a well rounded Regional Service Technician who brings both hands on technical expertise and strong communication skills to the table. This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment. You’ll serve as a key point of contact for diagnosing and resolving issues related to workstations, hardware, software, networks and more both remotely and on site.

Service Area: Primarily in Oklahoma City, OK with occasional travel to Ardmore, OK and Tulsa, OK.

Travel Requirements: Onsite to local clients premises.

Key Responsibilities

• Identify, analyse and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals and entry-level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow‑up for every interaction.
• Prioritise and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line‑of‑business applications and basic server functions.
• Perform complete hardware repair, maintenance and security tasks from cleaning and component replacement to in‑depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels and setting up rack enclosures, applying knowledge of wiring schema, tools and layouts.
• Install, reinstall, repair and configure software including operating systems, antivirus/security tools and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work and provide recommendations for ongoing system health.

Qualifications

• Practical experience with hardware assembly, disassembly, maintenance and repair.
• Strong knowledge of Windows OS installation, recovery, setup, updates and major software suites (eg Microsoft Office).
• Familiarity with antivirus, security and firewall technologies, including installation and recovery.
• Working knowledge of business networking including Active Directory, Group Policy, file sharing and server applications (Exchange, MS Server).
• Solid troubleshooting skills across OS, hardware and network issues, including malware and virus removal.
• Ability to identify and diagnose failed hardware components.
• Valid driver's license.

Preferred Education and Experience

• A Net & Sec certifications or equivalent experience.
• Experience with all modern operating systems.
• Deep understanding of business networking.
• Deep understanding of Active Directory, Group Policy, File Sharing, etc.
• General understanding of technology related to small‑medium businesses.
• Virtualization experience is a plus.

Benefits

• Comprehensive benefits including medical, dental, vision, supplemental coverage and HSA/FSA options.
• Competitive 401k participation with up to 4% contribution match.
• Certification reimbursement to support your continued development.
• Meaningful opportunities for advancement within a growing organization.
• A culture built on drive, accountability, collaboration and excellence.

Physical Requirements

• Consistent hand and finger dexterity necessary to operate computer equipment.
• Consistently required to sit, stand, walk, talk, hear and see.
• Routine use of hands to type.
• Occasional need to stoop, kneel, crouch, twist, crawl, reach and stretch.
• Occasional need to walk around the office.
• Consistent vision abilities required; close vision, depth perception and ability to focus.
• Ability to travel dependent on company needs.
• Occasional need to lift and/or move up to 30 pounds.

Work Environment

The worker is not substantially exposed to adverse environmental conditions such as in typical office or administrative work. Work is in an open office environment with steady conversation and interruption. The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties and skills required of the individuals holding this position.