Field Technician: On-site IT & Client Support

LeadingIT; Woodstock (IL); On-site; USD 38,250 - 46,750; Full time

Benefits offered by this job

Company provided gear (notebook + soft

100% company-paid health, dental, life

Vision benefits included

5% 401k matching

Open Door PTO policy

Job summary

LeadingIT is seeking a Field Technician to support diverse clients in Woodstock, IL. The role involves hardware deployment, PC imaging, and guiding customers through issue resolution on-site and remotely.

The ideal candidate has strong customer service skills, a solid understanding of computer systems, and a proactive, problem-solving attitude. CompTia A+ and Net+ are a plus within a security-focused MSP context.

Qualifications

• Proven experience in a help desk or customer support role.
• Good understanding of computer systems, mobile devices, and tech products.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Handle a wide variety of client support requests on-site and remotely.
• Deploy hardware to clients and image PCs.
• Travel on-site to client locations and document status updates.
• Identify and suggest improvements to processes.
• Assist customers through problem-solving steps.

Skills

Customer support

Hardware deployment

PC Imaging

Troubleshooting

Problem solving

Job description

LeadingIT is seeking a Field Technician to support diverse clients in Woodstock, IL. The role involves hardware deployment, PC imaging, and guiding customers through issue resolution on-site and remotely.

The ideal candidate has strong customer service skills, a solid understanding of computer systems, and a proactive, problem-solving attitude. CompTia A+ and Net+ are a plus within a security-focused MSP context.