Regional IT Concierge Specialist - VIP Tech Support

NetApp; Morrisville (NC); Vor Ort; USD 45.000 - 51.000; Vollzeit

Zusammenfassung

NetApp seeks a Regional IT Specialist to provide comprehensive end-user technology support for employees across North America, with occasional global remote duties. The role is onsite five days a week, blending strong technical expertise with concierge-level service.

The position covers hands-on hardware, imaging, AV support, and infrastructure assistance, with mentoring of junior staff and opportunities to lead small projects.

Qualifikationen

• Experience in desktop or end-user IT support.
• Hands-on Windows/macOS troubleshooting.
• Experience supporting mobile devices (iOS/Android).

Aufgaben

• Provide end-user support across Windows, Mac, and mobile platforms.
• Deliver VIP and executive-level support with professionalism.
• Lead small projects and report status to stakeholders.

Kenntnisse

Executive support

Customer service

Communication

Cross-functional

Technical aptitude

Ticketing systems

Time management

Mentoring

Ausbildung

HS diploma

Associate's degree preferred

Tools

ACSP certification

ITIL Foundation

Jobbeschreibung

NetApp seeks a Regional IT Specialist to provide comprehensive end-user technology support for employees across North America, with occasional global remote duties. The role is onsite five days a week, blending strong technical expertise with concierge-level service.

The position covers hands-on hardware, imaging, AV support, and infrastructure assistance, with mentoring of junior staff and opportunities to lead small projects.