Regional Installation & Logistics Coordinator — Hybrid

Life Fitness / Hammer Strength; Rosemont (IL); Hybrid; USD 49,000 - 68,000; Full time

Benefits offered by this job

401(k) with 4% employer match

Medical, dental and vision insurance

Paid time off and holidays

Job summary

Life Fitness / Hammer Strength in Rosemont, IL is seeking a Regional Installation Coordinator to manage high-volume installation schedules across the U.S. and Canada.

This hybrid role partners with 3PL providers and monitors KPIs to ensure on-time, accurate equipment installation and full post-install support. You will collaborate with Logistics Coordinators and Customer Operations, drive cost efficiency, and mentor new hires while responding swiftly to time-sensitive issues.

Qualifications

• 1 to 5 years of experience in operations, logistics, or vendor management.
• Financial acumen with experience in contract management or quoting preferred.
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong customer service skills and proven ability to manage external partners and stakeholders.
• Excellent written and verbal communication skills.
• Working knowledge of Oracle ERP systems a plus.
• BA/BS degree preferred.
• High attention to detail, ability to multitask, and comfort working in a fast-paced, deadline-driven environment.
• Strong critical thinking and decision-making skills.

Responsibilities

• Manage installation schedules for a high-volume customer base across the U.S. and/or Canada.
• Coordinate directly with 3PL providers and monitor performance against KPIs, including OTIF metrics.
• Oversee communication with 3PL partners to confirm ready dates, site surveys, and customer requirements before shipment.
• Drive cost efficiency by managing vendor performance in alignment with contract rate sheets and labor decisions.
• Collaborate with internal teams to consolidate shipments and streamline processes.
• Act as the primary point of contact for scheduling changes, equipment availability, and service issue resolution.
• Manage reverse logistics functions, including equipment returns and inventory disposition for your assigned region.
• Perform weekly audits of 3PL billing for accuracy and compliance.
• Serve as a subject matter expert for installation operations and logistics within Customer Operations.
• Train and mentor new hires and team members as needed.

Skills

Logistics coordination

Vendor management

Customer service

Communication

Excel

Education

BA/BS degree preferred

Tools

Oracle ERP

Job description

Life Fitness / Hammer Strength in Rosemont, IL is seeking a Regional Installation Coordinator to manage high-volume installation schedules across the U.S. and Canada.

This hybrid role partners with 3PL providers and monitors KPIs to ensure on-time, accurate equipment installation and full post-install support. You will collaborate with Logistics Coordinators and Customer Operations, drive cost efficiency, and mentor new hires while responding swiftly to time-sensitive issues.