Regional Installation Coordinator

Life Fitness; Rosemont (IL); Hybrid; USD 49,000 - 68,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental & vision insurance

Paid time off & holidays

On-site fitness center

Job summary

Life Fitness / Hammer Strength is seeking a Regional Installation Coordinator to drive world-class logistics and service operations across the U.S. and Canada.

This hybrid role is based in Rosemont, IL, with remote options on specific days and in-office collaboration on others. You will manage installation schedules, coordinate with 3PL providers, monitor KPIs like OTIF, and oversee vendor communications while driving cost efficiency and team collaboration.

Qualifications

• 1 to 5 years in operations, logistics, or vendor management.
• Experience with contract management or quoting.
• Proficient in Microsoft Office, especially Excel.
• Strong customer service and stakeholder management.
• Excellent written and verbal communication.
• BA/BS degree preferred.
• Detail-oriented, multitasking in fast-paced environment.
• Strong critical thinking and decision-making.

Responsibilities

• Manage installation schedules for a high-volume customer base across the U.S. and Canada.
• Coordinate with 3PL providers and monitor KPIs including OTIF.
• Oversee vendor communication for ready dates, site surveys, and requirements.
• Drive cost efficiency by managing vendor performance against rate sheets.
• Collaborate with Logistics Coordinators and Customer Operations to consolidate shipments.
• Serve as primary contact for scheduling changes, equipment availability, and service issues.
• Manage reverse logistics, returns, and inventory disposition for your region.
• Perform weekly audits of 3PL billing for accuracy.
• Be the subject matter expert for installation operations in Customer Operations.
• Train and mentor new hires and team members.
• Respond with urgency to time-sensitive issues, outside hours if needed.

Skills

Operations experience

Logistics

Vendor management

Contract management

Excel

Customer service

Communication

Attention to detail

Critical thinking

Education

BA/BS degree

Tools

Oracle ERP

MS Office

Job description

Join us as we empower the world to work out, creating healthier lives together.

At Life Fitness / Hammer Strength, we don’t just build fitness equipment—we build experiences that move the world. As a global leader in commercial and home fitness, we help people lead healthier lives through innovative products, cutting-edge performance, and a commitment to excellence. We are currently seeking a Regional Installation Coordinator to join our team and help drive world-class logistics and service operations.

In this dynamic, high-impact role, you’ll coordinate complex delivery and installation schedules across the U.S. and Canada, ensuring that customers receive their equipment on time, accurately installed, and fully supported. This is an ideal opportunity for someone who thrives in a fast-paced logistics environment, values customer satisfaction, and is ready to take ownership of regional vendor and installation management. This is a hybrid role, based out of our Global Support Center in Rosemont, IL. Remote work is available Mondays and Fridays, with in-office collaboration on Tuesdays through Thursdays.

As a Regional Installation Coordinator, you will:

• Manage installation schedules for a high-volume customer base across the U.S. and/or Canada

• Coordinate directly with 3PL (third-party logistics) providers and monitor performance against KPIs, including OTIF (On Time, In Full) metrics

• Oversee communication with 3PL partners to confirm ready dates, site surveys, and customer requirements before shipment

• Drive cost efficiency by managing vendor performance in alignment with contract rate sheets and labor decisions

• Collaborate with internal teams (Logistics Coordinators, Customer Operations) to consolidate shipments and streamline processes

• Act as the primary point of contact for scheduling changes, equipment availability, and service issue resolution

• Manage reverse logistics functions, including equipment returns and inventory disposition for your assigned region

• Perform weekly audits of 3PL billing for accuracy and compliance

• Serve as a subject matter expert for installation operations and logistics within Customer Operations

• Train and mentor new hires and team members as needed

• Respond with urgency to time-sensitive issues, occasionally outside of standard business hours

What Life Fitness / Hammer Strength is looking for in our Regional Installation Coordinator:

• 1 to 5 years of experience in operations, logistics, or vendor management

• Financial acumen with experience in contract management or quoting preferred

• Proficiency in Microsoft Office Suite, especially Excel

• Strong customer service skills and proven ability to manage external partners and stakeholders

• Excellent written and verbal communication skills

• Working knowledge of Oracle ERP systems a plus

• BA/BS degree preferred

• High attention to detail, ability to multitask, and comfort working in a fast-paced, deadline-driven environment

• Strong critical thinking and decision-making skills

At Life Fitness / Hammer Strength, we think customer first , play as one team , and raise the bar on fitness innovation —in the gym and in every corner of our facilities. We persevere and get it done , with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing,

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $48,700 - $67,800 annually.This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions.Employees also have access to our state-of-the-art on-site fitness center featuring industry-leading Life Fitness and Hammer Strength equipment, making it easy to support health and wellness before, during, or after the workday. Eligibility for benefits is governed by the applicable plan documents and policies.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regardingemployment_,_recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or “@indoorcycling.com” domain email addresses or “[e-mail]” for U.S. opportunities.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.