Regional Installation Coordinator

lifefitness; Rosemont (IL); Hybrid; USD 49,000 - 68,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental/Vision insurance

Job summary

Life Fitness / Hammer Strength is seeking a Regional Installation Coordinator to manage installation schedules across the U.S. and Canada from our Rosemont, IL hub.

You will work with 3PL providers, monitor KPIs like OTIF, and ensure accurate, timely installations with strong customer satisfaction. The role blends logistics, vendor management, and operations leadership in a hybrid setup with in-office collaboration Tue–Thu and remote Mon & Fri.

Qualifications

• 1 to 5 years of experience in operations, logistics, or vendor management.
• Proficiency in Excel and Oracle ERP systems.
• Strong customer service and communication skills.
• Bachelor's degree preferred.

Responsibilities

• Coordinate installation schedules across the U.S. and Canada.
• Collaborate with 3PL providers and monitor KPIs including OTIF.
• Confirm ready dates, site surveys, and customer requirements before shipment.
• Manage vendor performance to drive cost efficiency.
• Work with internal teams to consolidate shipments and streamline processes.
• Serve as primary contact for scheduling changes and service issues.
• Oversee reverse logistics, returns, and inventory disposition.
• Audit 3PL billing weekly for accuracy and compliance.
• Act as SME for installation operations and logistics.
• Train and mentor new hires as needed.
• Respond urgently to time-sensitive issues.

Skills

Logistics coordination

Vendor management

Customer service

Excel

Oracle ERP

Communication skills

Attention to detail

Education

BA/BS degree preferred

Tools

Microsoft Office Suite

Job description

Join us as we empower the world to work out, creating healthier lives together.

At Life Fitness / Hammer Strength, we don't just build fitness equipment-we build experiences that move the world. As a global leader in commercial and home fitness, we help people lead healthier lives through innovative products, cutting-edge performance, and a commitment to excellence. We are currently seeking a Regional Installation Coordinator to join our team and help drive world-class logistics and service operations.

In this dynamic, high-impact role, you'll coordinate complex delivery and installation schedules across the U.S. and Canada, ensuring that customers receive their equipment on time, accurately installed, and fully supported. This is an ideal opportunity for someone who thrives in a fast-paced logistics environment, values customer satisfaction, and is ready to take ownership of regional vendor and installation management. This is a hybrid role, based out of our Global Support Center in Rosemont, IL. Remote work is available Mondays and Fridays, with in-office collaboration on Tuesdays through Thursdays.

As a Regional Installation Coordinator, you will:

• Manage installation schedules for a high-volume customer base across the U.S. and/or Canada
• Coordinate directly with 3PL (third-party logistics) providers and monitor performance against KPIs, including OTIF (On Time, In Full) metrics
• Oversee communication with 3PL partners to confirm ready dates, site surveys, and customer requirements before shipment
• Drive cost efficiency by managing vendor performance in alignment with contract rate sheets and labor decisions
• Collaborate with internal teams (Logistics Coordinators, Customer Operations) to consolidate shipments and streamline processes
• Act as the primary point of contact for scheduling changes, equipment availability, and service issue resolution
• Manage reverse logistics functions, including equipment returns and inventory disposition for your assigned region
• Perform weekly audits of 3PL billing for accuracy and compliance
• Serve as a subject matter expert for installation operations and logistics within Customer Operations
• Train and mentor new hires and team members as needed
• Respond with urgency to time-sensitive issues, occasionally outside of standard business hours

What Life Fitness / Hammer Strength is looking for in our Regional Installation Coordinator:

• 1 to 5 years of experience in operations, logistics, or vendor management
• Financial acumen with experience in contract management or quoting preferred
• Proficiency in Microsoft Office Suite, especially Excel
• Strong customer service skills and proven ability to manage external partners and stakeholders
• Excellent written and verbal communication skills
• Working knowledge of Oracle ERP systems a plus
• BA/BS degree preferred
• High attention to detail, ability to multitask, and comfort working in a fast-paced, deadline-driven environment
• Strong critical thinking and decision-making skills

At Life Fitness / Hammer Strength, we think customer first , play as one team , and raise the bar on fitness innovation -in the gym and in every corner of our facilities. We persevere and get it done , with a clear purpose to inspire each other to live healthier lives .

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $48,700 - $67,800 annually. This role is categorized as non-exempt and eligible for overtime in accordance with applicable law. The actual salary will vary based on applicant's education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of abs