Global Hybrid Tech Product Support Specialist
Life Fitness
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Benefits offered by this job
Job summary
Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join our Global Technical Product Support team. This hybrid role supports installation, service, and ongoing product lifecycle activities from the Rosemont and Schaumburg locations, collaborating with Engineering, PM, Quality, Operations, Service, and Learning & Development.
You will assist field technicians, installers, and partners worldwide, troubleshoot issues, create support content, and help launch new
Qualifications
- Associate or technical degree in IT, Electronics, Engineering Technology, or a related field, or equivalent experience.
- 5+ years of experience in technical support, field service, or similar role.
- Strong troubleshooting and problem-solving skills.
- Hands-on experience with electronic, electrical, mechanical, IT systems.
Responsibilities
- Provide input on installation and service requirements for new product development.
- Identify and address product installation and service issues with Engineering and PM.
- Participate in product reviews, project meetings, and launches.
- Coordinate project tasks, meetings and follow-ups.
- Provide technical support to technicians, installers, service teams and partners.
- Troubleshoot technical and product-related issues.
Skills
Education
Tools
Job description
Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join our Global Technical Product Support team. This hybrid role supports installation, service, and ongoing product lifecycle activities from the Rosemont and Schaumburg locations, collaborating with Engineering, PM, Quality, Operations, Service, and Learning & Development.
You will assist field technicians, installers, and partners worldwide, troubleshoot issues, create support content, and help launch new
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