Global Hybrid Tech Product Support Specialist

Life Fitness

California (MO)

Hybrid

USD 71,000 - 100,000

Full time

6 days ago
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Benefits offered by this job

401(k) with 4% match
Medical, dental and vision insurance
Paid holidays
Paid time off
Sick leave

Job summary

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join our Global Technical Product Support team. This hybrid role supports installation, service, and ongoing product lifecycle activities from the Rosemont and Schaumburg locations, collaborating with Engineering, PM, Quality, Operations, Service, and Learning & Development.

You will assist field technicians, installers, and partners worldwide, troubleshoot issues, create support content, and help launch new

Qualifications

  • Associate or technical degree in IT, Electronics, Engineering Technology, or a related field, or equivalent experience.
  • 5+ years of experience in technical support, field service, or similar role.
  • Strong troubleshooting and problem-solving skills.
  • Hands-on experience with electronic, electrical, mechanical, IT systems.

Responsibilities

  • Provide input on installation and service requirements for new product development.
  • Identify and address product installation and service issues with Engineering and PM.
  • Participate in product reviews, project meetings, and launches.
  • Coordinate project tasks, meetings and follow-ups.
  • Provide technical support to technicians, installers, service teams and partners.
  • Troubleshoot technical and product-related issues.

Skills

Troubleshooting
Problem-solving
Organizational skills
Communication skills
Cross-functional teamwork
English proficiency
Travel willingness

Education

Associate degree in IT/Electronics/Engineering Tech or related field

Tools

Microsoft Office
Ticketing systems
Knowledge bases
Collaboration platforms

Job description

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join our Global Technical Product Support team. This hybrid role supports installation, service, and ongoing product lifecycle activities from the Rosemont and Schaumburg locations, collaborating with Engineering, PM, Quality, Operations, Service, and Learning & Development.

You will assist field technicians, installers, and partners worldwide, troubleshoot issues, create support content, and help launch new

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