Regional Installation Coordinator

Life Fitness / Hammer Strength; Rosemont (IL); Hybrid; USD 49,000 - 68,000; Full time

Benefits offered by this job

401(k) with 4% employer match

Medical, dental and vision insurance

Paid time off and holidays

Job summary

Life Fitness / Hammer Strength in Rosemont, IL is seeking a Regional Installation Coordinator to manage high-volume installation schedules across the U.S. and Canada.

This hybrid role partners with 3PL providers and monitors KPIs to ensure on-time, accurate equipment installation and full post-install support. You will collaborate with Logistics Coordinators and Customer Operations, drive cost efficiency, and mentor new hires while responding swiftly to time-sensitive issues.

Qualifications

• 1 to 5 years of experience in operations, logistics, or vendor management.
• Financial acumen with experience in contract management or quoting preferred.
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong customer service skills and proven ability to manage external partners and stakeholders.
• Excellent written and verbal communication skills.
• Working knowledge of Oracle ERP systems a plus.
• BA/BS degree preferred.
• High attention to detail, ability to multitask, and comfort working in a fast-paced, deadline-driven environment.
• Strong critical thinking and decision-making skills.

Responsibilities

• Manage installation schedules for a high-volume customer base across the U.S. and/or Canada.
• Coordinate directly with 3PL providers and monitor performance against KPIs, including OTIF metrics.
• Oversee communication with 3PL partners to confirm ready dates, site surveys, and customer requirements before shipment.
• Drive cost efficiency by managing vendor performance in alignment with contract rate sheets and labor decisions.
• Collaborate with internal teams to consolidate shipments and streamline processes.
• Act as the primary point of contact for scheduling changes, equipment availability, and service issue resolution.
• Manage reverse logistics functions, including equipment returns and inventory disposition for your assigned region.
• Perform weekly audits of 3PL billing for accuracy and compliance.
• Serve as a subject matter expert for installation operations and logistics within Customer Operations.
• Train and mentor new hires and team members as needed.

Skills

Logistics coordination

Vendor management

Customer service

Communication

Excel

Education

BA/BS degree preferred

Tools

Oracle ERP

Job description

Join us as we empower the world to work out, creating healthier lives together. At Life Fitness / Hammer Strength, we don't just build fitness equipment-we build experiences that move the world. As a global leader in commercial and home fitness, we help people lead healthier lives through innovative products, cutting-edge performance, and a commitment to excellence. We are currently seeking a Regional Installation Coordinator to join our team and help drive world-class logistics and service operations. In this dynamic, high-impact role, you'll coordinate complex delivery and installation schedules across the U.S. and Canada, ensuring that customers receive their equipment on time, accurately installed, and fully supported. This is an ideal opportunity for someone who thrives in a fast-paced logistics environment, values customer satisfaction, and is ready to take ownership of regional vendor and installation management. This is a hybrid role, based out of our Global Support Center in Rosemont, IL. Remote work is available Mondays and Fridays, with in-office collaboration on Tuesdays through Thursdays.

As a Regional Installation Coordinator, You Will

• Manage installation schedules for a high-volume customer base across the U.S. and/or Canada
• Coordinate directly with 3PL (third-party logistics) providers and monitor performance against KPIs, including OTIF (On Time, In Full) metrics
• Oversee communication with 3PL partners to confirm ready dates, site surveys, and customer requirements before shipment
• Drive cost efficiency by managing vendor performance in alignment with contract rate sheets and labor decisions
• Collaborate with internal teams (Logistics Coordinators, Customer Operations) to consolidate shipments and streamline processes
• Act as the primary point of contact for scheduling changes, equipment availability, and service issue resolution
• Manage reverse logistics functions, including equipment returns and inventory disposition for your assigned region
• Perform weekly audits of 3PL billing for accuracy and compliance
• Serve as a subject matter expert for installation operations and logistics within Customer Operations
• Train and mentor new hires and team members as needed
• Respond with urgency to time-sensitive issues, occasionally outside of standard business hours

What Life Fitness / Hammer Strength is looking for in our Regional Installation Coordinator:

• 1 to 5 years of experience in operations, logistics, or vendor management
• Financial acumen with experience in contract management or quoting preferred
• Proficiency in Microsoft Office Suite, especially Excel
• Strong customer service skills and proven ability to manage external partners and stakeholders
• Excellent written and verbal communication skills
• Working knowledge of Oracle ERP systems a plus
• BA/BS degree preferred
• High attention to detail, ability to multitask, and comfort working in a fast-paced, deadline-driven environment
• Strong critical thinking and decision-making skills

At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation- in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives.

• a 401(k) savings plan with 4% employer match
• medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity
• identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $48,700 - $67,800 annually. This role is categorized as non-exempt and eligible for overtime in accordance with applicable law. The actual salary will vary based on applicant's education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.